Position jobs in United Kingdom

Vita Group

Birmingham, United Kingdom

Other

-

Yes

2d48559a164c

7

04.04.2025

19.05.2025

Salary: £26,000 per annum

Working Pattern: This role requires 5x 9 hour shifts each week plus 30 minutes for lunch each day. You will be required to work 1 weekend out of 4 on a rotating basis with colleagues.

We are seeking a dynamic and organised Supervisor to support with the day-to-day operations of our residential property and ensure a safe, welcoming environment for all residents.

Play a critical role within the day-to-day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Audit and oversee operational practices and make suggestions for improvements to the management team.
• Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.

We are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Experience in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
• Demonstrated a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Technologically astute with various technology systems and software.

• Excellent communication skills; English will be the primary spoken language.
• Strong organisational and leadership qualities, remaining calm under pressure.
• A strong team player with a passion for working with people and customers.
• High personal standards and attention to detail.
• Highly self-motivated and flexible.
• Adaptable, creative & positivity.
• Resilient, with an ability to navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements.
• Flexibility is imperative to ensure continuous service to residents.

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

• Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
• Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
• Your Birthday – We insist that our employees take their birthday off work.
• Perkbox – Access to a Perkbox account for lifestyle perks.
• Royal London Pension – Contribution to your pension pot.
• Parties & Events – Annual parties and events to celebrate success.
• Recognition Programmes – Various recognition schemes for employee achievements.
• Career Development – Comprehensive induction and learning & development programme.
• 24/7 Employee Assistance – Access to a confidential service for support.

All offers of employment are subject to satisfactory pre-employment checks. Unfortunately, we are unable to offer Right to Work Sponsorship. If you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.

Created on 04/04/2025 by TN United Kingdom