Customer Service Adviser jobs in United Kingdom

.Talk Talk is in a period of change with a huge push towards new technology, new products and new industry processes installed by the regulator. Its imperative that our newfound focus on value plays a part in decisions related to those projects and indeed special cohorts of consumers. Every Project has the capability to better our worsen our Customer Lifetime Value (CLV) and this role will ensure that the value hub is represented in key project decisions.

Role Activities

• Work to establish treatments for problem value cohorts (examples include cohorts that have been given free upgrades) or acquired customer bases to maximise for Customer Lifetime Value
• Work as the representative of the Value Hub to maximise the value protection or generation on industry driven projects (prior examples include Annual Best Tariff Notifications, Auto Signature, Gaining Supplier Led Provisioning)
• Work on long term strategic projects to ensure value is at the heart of decision making (past / future examples exiting copper exchanges, changing product suppliers, launching new product lines)
• Work closely with other Value Management members to ensure effective treatments are considered and active in Pega NBA
• Vet and contribute to business cases from a value management perspective to ensure we have realistic expectations and are progressing the right projects.
• Have a strong understanding of how we make our money and how we can enhance that
• Have strong analytical skills and be able to convey concepts to create value
• Strong influence skills in order that projects can be shaped to build value
• Have strong experience of building new business processes across trading, operations, etc.

Required Skills:

• Strong Communication Skills
• Strong understanding of Commercial, Trading, Sales and Operational teams in a telecoms or annuity environment
• Experience of working on projects but not necessarily in a project management role.
• Strong commercial understanding
• Strong understanding of business process design / improvement
• Strong understanding of the telcomms industry and legal requirement

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Free on-site parking at our offices

• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts – celebrating milestones like marriages and births

• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme – save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year – because making a difference matters to us too