Customer Success jobs in Canada

We’re a results focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our platform helps you grow smarter.

Earlier this year, Unbounce, a leading landing page creation and conversion optimization platform, merged with Insightly, a CRM and marketing automation platform. We’re beginning to move toward a unified brand, making it an exciting time to join and help shape our product strategy. In the meantime, you’ll get to know two powerful tools that simplify how marketing and sales teams collaborate.

Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!

Our purpose in Customer Experience is to help our customers grow smarter and make their experience effortless.

We're looking for committed team players who prioritize seamless customer experiences. This involves support across various channels and methods, always tailored to customer needs and company goals. Whether driving revenue or enhancing satisfaction, our focus is on customer and business success. As adaptable team members, we ensure smooth experiences at every touchpoint. As a Service Support Specialist, you'll lead in delivering exceptional support. From personalized assistance to product insights, you'll ensure customer satisfaction and team success.

Please note: The standard work schedule for this role is typically Monday to Friday from 10:00am PST to 6:00pm PST; however, there may be occasional requirements to work on weekends, holidays, or at different times from your usual shift. This flexibility is necessary to prioritize our department's primary objective of providing support to our customers as promised across various channels.

*As a remote company, we acknowledge that employees may work from locations with differing regulations and holidays that may affect their availability. We're dedicated to accommodating these differences, fostering a flexible work environment that respects individual circumstances and local laws.

**This role will be open for application until February 25, 2025

• Provide support across various channels, ensuring timely solutions and positive interactions that leave customers satisfied.
• Empathize with customers, understanding their perspective to provide empathetic and effective support, while simplifying complex technical issues for enhanced problem-solving, and demonstrating persistence and resourcefulness in tackling new challenges to meet unique customer needs and find innovative solutions.
• Ensure clarity and effectiveness in interactions through proficient written communication, fostering positive experiences and enhancing the customer experience.

Continuous Improvement and Teamwork:

• Contribute to team resources and documentation, ensuring accuracy and accessibility of information, and fostering a supportive team culture and growth-oriented environment through knowledge sharing, peer coaching, and shadowing.

Performance and Accountability:

• Drive positive outcomes by meeting and exceeding individual performance metrics, taking initiative, and owning your performance results and outcomes, while remaining flexible and adaptable in dynamic environments.
• Commit to continuous growth by actively seeking opportunities to learn and improve, embracing new technologies, and supporting teammates through transitions, while continuously improving skills and knowledge to enhance work quality and productivity.

• Empathy: You empathize with customers, understanding their perspective to provide empathetic and effective support.
• Problem-solving: As a problem-solving enthusiast, you relish the challenge of meeting unique customer needs and finding innovative solutions.
• Communication: Proficient in written communication, you ensure clarity and effectiveness in interactions, fostering positive experiences.
• Persistence and Resourcefulness: Your persistence and resourcefulness shine as you tackle new challenges with creativity and determination, never giving up until a solution is found.
• Drive for Impact: Driven by impact, you find fulfillment in making a difference for customers and the team, seeing each interaction as an opportunity to contribute positively.
• Adaptability: Adaptive to change, you embrace new technologies and support teammates through transitions, maintaining a positive attitude and fostering resilience.
• Continuous Learning: Committed to continuous growth, you actively seek opportunities to learn and improve, recognizing that personal development is key to professional success.
• Initiative: You take initiative, owning your performance results and outcomes, demonstrating accountability and responsibility for your work.
• Flexibility: Flexible and adaptable, you excel in dynamic environments, readily assisting wherever customers need support the most.

• $47,890 - $62,202

Flexibility and Time Off

• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
• Remote First Team
• Flexible Hours
• Work From Anywhere Program

Health and Wellness

• Health Insurance
• Employee Assistance Program (EAP)
• Quarterly Company Wide Recharge Days
• End of Year Company Wide Holiday Closure
• Maternity & Parental Leave Program
• Weekly Virtual Yoga Classes
• $2000 Lifestyle Spending Account (LSA)
• RRSP, 401(K), WWK Pension Personal Contributions
  *Not employer matched
• Team Building Budget
• Referral Program ($1000)
• Annual Bonus Program
• Anniversary Milestone LSA Top Up
• Birthday Day Off
• Professional Development Budget

And more perks!

• Customer First
• High Velocity Decision Making
• Value Individuality
• Results Focused

We Value Individuality!

At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We’re bolder and more brilliant together.

We’re dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We’re committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we’re taking action against unequal pay in our community through leading the #PayUpforProgress movement.

If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com.

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A customer requests an integration with a product that we don’t support yet. Compose an example reply to that customer. *

We’d love to get to know your preferences better. From the list below, select what you would like to do the most! Feel free to select as many as you'd like and share some reasons why you chose those in the box below. *

Providing support across various channels (email, chat, phone) to ensure timely and effective solutions for customers.

Conducting training sessions to onboard and mentor new hires on best practices for customer support.

Participating in team meetings and contributing ideas for process improvements and customer satisfaction.

Engaging with multiple customers simultaneously via chat to troubleshoot issues and provide assistance.

Collaborating with other departments to gather feedback and improve support processes.

Monitoring and responding to internal help channels to assist teammates with their questions and issues.

Handling complex and technically challenging customer issues to find innovative solutions.

Supporting company initiatives, such as diversity, equity, and inclusion (DEI) efforts.

Creating and updating documentation and resources for customer support best practices.

Providing feedback and suggestions for improving product features based on customer interactions.

• Providing support across various channels (email, chat, phone) to ensure timely and effective solutions for customers.
• Conducting training sessions to onboard and mentor new hires on best practices for customer support.
• Participating in team meetings and contributing ideas for process improvements and customer satisfaction.
• Engaging with multiple customers simultaneously via chat to troubleshoot issues and provide assistance.
• Collaborating with other departments to gather feedback and improve support processes.
• Monitoring and responding to internal help channels to assist teammates with their questions and issues.
• Handling complex and technically challenging customer issues to find innovative solutions.
• Supporting company initiatives, such as diversity, equity, and inclusion (DEI) efforts.
• Creating and updating documentation and resources for customer support best practices.
• Providing feedback and suggestions for improving product features based on customer interactions.