Telephone Operator jobs in United Arab Emirates
Telephone Operator
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Telephone Operator
Job summary
A leading hospitality company is seeking a Telephone Operator to manage guest messages, inquiries, and emergencies at its facility in Ras Al Khaimah. The role emphasizes excellent customer service and knowledge of hotel offerings. The ideal candidate will possess strong communication skills, a positive attitude, and proficiency in IT. Previous experience in customer-focused roles is advantageous. This full-time position is part of the team at Hampton by Hilton Marjan Island, focusing on ensuring guest satisfaction and operational excellence.
Qualifications
- Ability to work independently and in a team.
- Previous experience in a customer-focused industry is advantageous.
- Commitment to high customer service levels.
Responsibilities
- Achieve positive outcomes from Guest queries in a timely manner.
- Accept and deliver all messages correctly.
- Handle emergency calls immediately.
Skills
A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Accept and deliver all messages correctly and promptly for both Guests and management.
- Ensure all wake up calls take place at the correct time.
- Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote these offerings when appropriate.
- Handle emergency calls immediately and relay comprehensive and accurate information, as required.
- Demonstrate a high level of customer service at all times.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Attend appropriate training courses, when required.
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
- Follow company brand standards.
- Assist other departments, as necessary.
- Positive attitude and good communication skills, especially on the telephone.
- Commitment to delivering a high level of customer service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
- Previous experience in a customer‑focused industry (advantageous).
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all!
Hampton by Hilton Marjan Island, Ras Al Khaimah, United Arab Emirates
Full‑time
Hampton by Hilton
Guest Services, Operations, and Front Office
Role Level: Entry‑Level | Work Type: Full‑Time | Country: United Arab Emirates | City: Ras Al Khaimah | Company Website: http://stories.hilton.com | Job Function: Others | Company Industry/ Sector: Hospitality
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.