Automotive Advisor jobs in Germany

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable it to grow and expand, responding to the changing needs of its customers within the societies in which it operates.

By upholding values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of its customers daily.

• The primary focus is to deliver an educational, immersive, and exciting experience to all future customers, conducting test drives, and preparing customers for their future with Electric Mobility vehicles in Dubai and Abu Dhabi. This includes setting up the vehicle, explaining features, and answering questions related to electric mobility and the brand.

• Promote effective referrals to Showroom Managers to ensure 100% second-facing interactions for enhancing Net Promoter Score (NPS).
• Support the sales team to achieve monthly unit sale targets by guiding customers through a structured “one offer” journey and facilitating trade-ins.

Additional responsibilities include vehicle preparation according to Polestar standards, customer-specific handovers, welcoming showroom visitors, completing mandatory training, and staying informed about competitors to counter customer arguments.

• Customer service experience
• Excellent communication skills
• Timely resolution of customer queries
• Proficiency in Microsoft Office

• The role reports to the Sales Manager and involves close collaboration with the sales team and other stakeholders.

• 2-3 years of experience in premium or luxury automotive retail, interacting with high-end customers
• Strong communication and customer experience skills
• Proficiency in English; Arabic is advantageous
• Valid UAE driver’s license

A major division of the UAE-based Al-Futtaim Group, Al-Futtaim Automotive operates in 10 countries across the Middle East, Asia, and Africa. Its activities include distribution, manufacturing, leasing, and aftersales services. The company represents iconic automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, RAM, and Electric Vehicles. Driven by a customer-centric approach, Al-Futtaim Automotive aims to lead in mobility solutions by providing world-class omni-channel experiences, offering a broad portfolio from passenger cars to industrial equipment. With a team of 9,000 members, the company fosters growth and talent development.