Automotive Advisor jobs in United States
Automotive Service Advisor: Customer Experience & Upsell
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Automotive Service Advisor: Customer Experience & Upsell
Job summary
A regional automotive service company in Dubai is looking for a Service Advisor. This role involves providing customers with a positive experience by managing their service needs, promoting additional services, and ensuring clarity about job tasks and invoices. Ideal candidates should have 2-3 years of experience in an automotive dealership, strong communication skills, and a commitment to customer satisfaction. Knowledge of both English and Arabic is preferred.
Qualifications
- Minimum of 2-3 years’ experience as a Service Advisor in an automotive dealership.
- Technical knowledge provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communications skills, Arabic is an added advantage.
Responsibilities
- Ask questions and record customer concerns and complaints.
- Check workshop situation and promise delivery time.
- Inform customer after work completion and agree on pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Promotion of value added services.
- Resolution of customer concerns at the earliest time to ensure satisfaction.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.