Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role :
The Service Advisor plays a key front-line role in ensuring exceptional customer service and efficient workflow within the aftersales department. You will be responsible for receiving customers, accurately recording repair requests, providing estimates, preparing job cards, following up with the workshop, managing approvals for additional work, and ensuring timely delivery of vehicles with complete job explanations.
What you will do :
Required skills to be successful :
About the team :
You will be part of a customer-focused, target-driven aftersales team that plays a crucial role in achieving the monthly service revenue goals. The team is known for its high customer service scores and consistent delivery of exceptional workshop experiences, with strong collaboration and interpersonal skills.
What equips you for the role :
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.