Retail Manager jobs in United Arab Emirates

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

BYD’s mission goes beyond selling vehicles, it’s about setting a new standard for how electric mobility is experienced. As a Sales Manager, you sit at the point where brand ambition, commercial performance, and human leadership meet. You will lead the retail floor, shape customer perception in real time, and be directly accountable for results, standards, and team excellence across flagship stores and pop-up locations.

This role is about presence, judgment, and influence. You’ll turn strategy into execution, teams into top performers, and stores into environments where customers feel confidence, clarity, and trust every day.

What you will do:

• Lead, coach, and hold a team of Product Specialists accountable for individual and collective performance.
• Drive sales results through active floor leadership, live coaching, and disciplined performance management.
• Own the end-to-end customer experience, ensuring every interaction reflects BYD’s premium, tech-led positioning.
• Manage daily retail and pop-up operations, maintaining readiness, visual standards, and operational discipline.
• Partner with marketing, events, HR, training, and aftersales to deliver seamless execution and handovers.
• Track performance, customer feedback, and market insights, translating data into action and improvement.

What you will need:

• 8+ years’ experience in sales, ideally within mid-luxury retail or customer-centric environments.
• 3+ years leading teams with clear accountability for targets and standards.
• Strong commercial acumen with confidence using data, KPIs, and reporting to drive decisions.
• Fluent English; additional languages (Arabic, Russian, Mandarin) are a strong advantage.
• Valid UAE driving license.

Mindset:

• You lead from the front and set the standard.
• You are personally accountable for outcomes not just effort.
• You are comfortable being visible, decisive, and measured on results.
• You adapt quickly, learn continuously, and raise the bar for those around you.

For leaders who turn strategy into performance and teams into benchmarks.

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…