Remote It Support jobs in United Arab Emirates

A technology company in the United Arab Emirates requires several remote workers to act as Support Specialists for their globalized retail products.

Successful candidates will be required to undergo specialist training.

Whilst these are remote positions, official working hours will mirror the schedule used in the UAE headquarters.

These are full-time remote employment positions.

AED 88,000 annual

• Performance bonus scheme
• Career progression opportunities
• Paid annual leave

• Provide remote technical support for globalised retail products and platforms
• Diagnose, troubleshoot, and resolve software, system, and user issues efficiently
• Escalate complex or unresolved technical issues to senior support or engineering teams
• Maintain accurate support tickets, documentation, and resolution records
• Follow established support procedures, SLAs, and security protocolsParticipate in specialist training and ongoing product knowledge updates
• Deliver a high standard of customer service to international users
• Collaborate with internal teams to support continuous service improvement
• Work scheduled hours aligned with UAE headquarters operating times

• Previous experience in IT support, technical support, or service desk roles
• Strong troubleshooting and problem-solving skills
• Good working knowledge of computer systems, software, and IT environments
• Ability to communicate clearly and professionally with international users
• Comfortable working remotely with minimal supervision
• Willingness to complete specialist training provided by the employer
• Ability to work full-time hours aligned with UAE headquarters schedule
• Strong attention to detail and accurate record-keeping skills
• Fluent English language skills (written and oral)
• Reliable internet connection and appropriate home working environment