Remote It Support jobs in United Arab Emirates
Senior & Junior IT Developers
LongOn Consultancy Limited
Junior IT Support - Dubai, UAE
Segula Technologies
IT Helpdesk Specialist: 1st Line Support & Network Health
Ghobash Group
Global IT Helpdesk L1 - Remote Options & Growth
Capital.com
Deskside Support Engineer
American Hospital Dubai
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Management Solutions International MSI
IT Field Support Engineer: On-Site & Remote Helpdesk
Dicetek LLC
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Segula Technologies
Leisure Sales Manager Dubai-Based
AccorHotel
Leisure Sales Manager
AccorHotel
Server Admin
BlackStone eIT
Oliver Wyman - IT Support Senior Analyst - Dubai
Marsh McLennan Companies
SMART HANDS TECHNICIAN (L2) EUC & DC UAE
Excis Compliance Ltd
Field IT Support Engineer II — Onsite & Remote Expert
Burhani
IT Systems Administrator: Cloud, Network & Remote Support
Savola Group
Field Support Engineer: technical and operational on-site support (UAE & French Nationals Only)
Thales Group
Senior & Junior IT Developers
Job summary
A multinational technology firm is seeking a highly skilled IT Support Specialist to join its team in Dubai. This on-site role emphasizes troubleshooting skills in hardware and software issues, providing first-line support through various communication channels. Candidates should have over 2 years of experience in IT support, a solid grasp of networking concepts, and exceptional communication skills. The position offers visa support and an accommodation package. The ideal candidate is customer-focused with a strong problem-solving attitude.
Benefits
Qualifications
- 2+ years of experience in IT support or a related field.
- Strong understanding of networking concepts, including TCP/IP, VPNs, and firewalls.
- Excellent verbal and written communication skills.
Responsibilities
- Provide first-line support for hardware and software issues.
- Document and maintain records of support requests and resolutions.
- Guide users through step-by-step solutions.
Skills
Tools
We are seeking a highly skilled IT Support Specialist to join our dynamic team at subsidiary company in Dubai, which is part of a multi-national LATAM company.
All positions are newly been created to be on-site for the Dubai office. Full visa support to re-locate to Dubai will be offered along with initial months accommodation package will also be provided with the monthly salary and other benefits.
- Provide first-line support for hardware and software issues, troubleshooting technical problems via phone, email, and remote access tools
- Document and maintain records of support requests, resolutions, and user interactions in our ticketing system
- Guide users through step-by-step solutions, ensuring clear communication and understanding of technical concepts
- Install, configure, and maintain hardware and software systems, ensuring optimal performance and security
- Collaborate with IT teams to identify recurring issues and implement proactive solutions to enhance user experience
- Conduct training sessions and create documentation to empower users in utilizing technology effectively
- 2+ years of experience in IT support or a related field
- Proven ability to troubleshoot and resolve hardware and software issues across various devices and operating systems
- Strong understanding of networking concepts, including TCP/IP, VPNs, and firewalls
- Familiarity with ticketing systems and remote support tools
- Excellent verbal and written communication skills
- Strong problem-solving skills and a customer-centric approach
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.