Remote It Support jobs in United Arab Emirates

We’re seeking a versatile and technically skilled Lead IT Systems Specialist to manage and support enterprise IT infrastructure and systems across our office. This role will be the go-to expert for ensuring seamless daily operations from resolving end‑user issues to configuring AV systems. You’ll also play a pivotal role in mentoring junior support staff, owning IT processes and collaborating globally to uphold standards.

• Provide expert‑level technical support for hardware, software, network systems and audiovisual (AV) solutions across the office.
• Install, configure and maintain operating systems, applications, endpoint devices and meeting room technology.
• Lead root‑cause analysis for recurring issues and implement long‑term corrective measures.
• Manage and resolve escalated or complex technical issues with minimal disruption to operations.
• Own the setup, testing and troubleshooting of AV equipment for high‑stakes meetings and events (e.g., "Microsoft Teams Rooms").
• Supervise or mentor junior support staff and provide guidance in technical areas.
• Collaborate with regional and global IT teams to implement cybersecurity protocols, endpoint protection and compliance controls.
• Ensure timely and effective delivery of IT projects and support initiatives, staying within budget and scope.
• Oversee the asset management lifecycle from procurement to decommissioning, maintaining up‑to‑date records and compliance.
• Develop and maintain support documentation, knowledge‑base articles and user guides.
• Support onboarding and offboarding processes with hardware setup, account provisioning and user orientation.
• Monitor ticket queues, ensuring SLA adherence and continuous improvement in service delivery.
• Coordinate with vendors for support services, contracts and repairs as required.
• Stay current with emerging technologies to proactively enhance IT capabilities and user experience.

• Hands‑on experience with:
  • Microsoft Intune & Autopilot
  • Active Directory (Group Policy and Domain Controller administration)
  • Microsoft Exchange / Office 365 / Teams / SharePoint administration
  • ITSM platforms (e.g., ServiceNow, Freshservice, Freshworks)
• Strong troubleshooting expertise for PCs, AV systems, network devices and business‑critical applications.
• Familiarity with escalation matrix frameworks and structured incident management.
• Working knowledge of cybersecurity fundamentals, endpoint security and patch management.
• Exposure to network fundamentals (LAN/Wi‑Fi), VPN and DNS troubleshooting.
• Solid documentation habits and the ability to explain technical concepts to non‑technical users.

• 8 years of IT support experience, including at least 12 years in a senior or lead role.
• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Certifications preferred: ITIL, MCITP, Microsoft Certified, Cisco CCNA.
• Demonstrated experience managing AV systems and video‑conferencing platforms (e.g., Teams Rooms, Logitech, Yealink).
• Experience with cloud environments and remote endpoint management tools.
• Excellent communication and interpersonal skills in English.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Proficiency in network administration and security practices.
• Excellent leadership and team‑management skills with the ability to motivate and develop staff.
• Experience with IT service delivery and support processes in a corporate environment.
• Ability to work in a fast‑paced environment and manage multiple priorities effectively.
• Willingness to work flexible hours as needed to support critical IT operations.

No

Full‑time