Insurance Operations Manager jobs in United Arab Emirates

• Support Data Centre Manager with daily operations on site. Lead engineering teams to ensure accurate labour management and planning to fulfil required workloads within acceptable timeframes.
• Take responsibility for Health, Safety, and Environment (HSE) across all engineering maintenance and reactive activities, promoting a strong safety culture.
• Work with stakeholders (central teams/customers etc.) to define strategic objectives for the site and manage their implementation.
• Ensure engineering teams are trained and competent in their functional roles and to act as first‑line responders for site incidents to minimise downtime (internal, external, scenario etc.).
• Implement and oversee a rigorous change management system to maintain 100% uptime and zero customer impacting failures.
• Plan, implement, and supervise all operations, maintenance, and energy management programs.
• Identify and risk assess operational deficiencies and recommend improvements to enhance site performance.
• Ensure operational standards, compliance requirements, and company policies are embedded in day‑to‑day activities.
• Oversee critical facility systems including BMS, CAFM, mechanical, and electrical infrastructure.
• Act as a Senior Authorised Person (where applicable) for High Voltage and Low Voltage electrical systems.
• Support with enhancing maintenance by recommending and implementing improvements to the maintenance programme.
• Understand engineering design and operational aspects of all site systems.
• Manage incident and emergency response, including equipment failures, fires, evacuations, and security incidents.
• Participate in the company on‑call rota as first‑line escalation.
• Review service failures, produce incident reports, and track corrective action plans to completion.
• Monitor and report on weekly and monthly metrics, prioritising critical operational issues to drive productivity and reduce repeat failure increasing overall service availability.
• Develop and maintain Data Centre operating procedures (OPs, emergency, standard, etc.) to ensure consistency and reliability.

• Oversee resolution of all identified issues across all site infrastructure and items that are assigned via management and supervisory teams.
• Ensure teams are responding to all faults, incidents, and remedial actions and that they are logged, tracked, and closed via the Service Desk Incident Management System.
• Oversee scheduling of planned preventative maintenance, contracted maintenance, and general maintenance to minimise service disruption.
• Oversee management of the site Permit to Work (PTW) system and ensure Risk Assessments and Method Statements (RAMS) are reviewed and applied.
• Coordinate with internal engineering teams and contractors to safely deliver maintenance, repairs, and customer‑impacting activities.
• Maintain accurate operational records, including CMMS/CAFM data, asset information, incident reports, and maintenance documentation.
• Support Data Centre Manager with raising and maintenance of Risk Register and life cycle planning for all site assets.

• Ensure all activities comply with HSE legislation, local regulations, and company policies.
• Promote and maintain a strong health and safety culture across the site.
• Utilise monitoring systems (BMS, PMS, CMS) to support effective fault response, performance monitoring, and operational decision‑making.
• Support incident investigations and Root Cause Analysis (RCA), implementing corrective and preventative actions to reduce repeat failures.
• Be fully conversant with company policies, operating and emergency procedures, and initiate improvements to minimise risk and promote best practice.
• Ensure site compliance is maintained to local legislative standards with any statutory compliance concerns raised, documented and having a clear action plan to achieve compliance.
• Work with ESG (Environmental Sustainability and governance) teams to improve sustainability and ensure accurate ESG reporting is complete each year.

• Develop strong customer relationships and embed a culture of “Service Excellence” across all engineering teams.
• Attend customer service review meetings and provide accurate reporting.
• Coordinate customer communication for planned and unplanned maintenance, ensuring alignment with site teams.
• Ensure internal teams and vendors meet customer timelines and deliverables.

• Support the Data Centre Manager with planning, budgeting, and control of operating and capital expenditure.
• Review andunderstandall annual budgets, forecasts, management plans, monthly performance reports, and variance reports.Support DCM in the population of these whererequiredto ensuresuccessfulfinancial management.
• Identify cost and efficiency improvements.
• Qualify vendors, implement procurement processes, and assist with contract negotiation.
• Track vendor performance against contracts and SLAs to ensure value for money.

• Direct line manager to Engineering Supervisors, HVAC Lead (where applicable), and Maintenance Team Leaders.
• Oversees all shift‑based and day teams, providing direct and indirect supervision.
• Collaborates with Data Centre Manager, internal engineering teams, contractors, and external stakeholders.
• Deputy for Data Centre Manager during absence.

• Strong written and verbal communication skills across diverse stakeholder groups
• Collaborative leadership style with the ability to motivate, develop, and support teams.
• Strong problem‑solving capability and continuous improvement mindset
• Ability to make sound leadership decisions in operational and high‑pressure environments
• Lead by example, providing guidance, support, and mentoring to all site engineering teams.

• Recognised technical qualification in Electrical or Mechanical Engineering (e.g, NVQ Level, City & Guilds, BTEC, or equivalent).
• Authorised Person / AP12 / AP15 or equivalent (Electrical) certification, or demonstrable experience operating as an AP under a formal Safety Rules system, capability to progress to Senior Authorise Person.
• Desired management level training in leading and motivating teams.
• IT literate – Microsoft Office, SharePoint, CMMS/CAFM systems.

• Minimum 4 years post‑qualification experience, including leadership experience and planning experience.
• Experience in operation of data centres or other critical environments.
• Experience operating in customer‑facing roles and resolving technical problems in high‑pressure environments.
• Understanding of safe systems of work and able to evidence the implementation of these in previous roles (PTW, RAMS, Change Management etc.).
• Strong knowledge of BMS, PPM, CAFM, and Change Management processes.
• Knowledge of and experience working to international HSE standards.
• Experience maintaining HVAC systems, chillers, cooling towers, low/medium voltage electrical systems, UPS, generators, and associated plant.
• Strong troubleshooting and repair experience of critical building infrastructures.
• Knowledge of safe electrical and mechanical practices in line with regulatory standards.
• Experience implementing cost controls and financial oversight.
• Personable, approachable, and able to lead by example while meeting/exceeding operational and customer targets.
• Experience implementing projects in technical environments with awareness of managed service challenges.

Note: The successful candidate will be required to complete pre‑employment screening to BS7858:2019, or national equivalent. (Covers: Confirmation of identity, legal right to work, financial probity, criminal history and associations with proscribed organisations). It is the policy of Pure DC that all individuals have a responsibility for the security and protection of company’s Information and IT Resources over which they have control, according to their role.