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FAIRMONT
Front Office Supervisor
Job summary
A luxury resort management firm is seeking a Front Office Supervisor for Qasr Al Sarab Desert Resort. The role includes ensuring guest satisfaction, coordinating reception work, and conducting team briefings. The ideal candidate should be proactive and innovative, capable of developing strong relationships across departments, and willing to relocate to a remote location. This position also requires handling guest inquiries and ensuring service meets high standards.
Qualifications
- Must be proactive and innovative in meeting guest needs.
- Ability to develop harmonious working relationships with hotel departments.
- Willing to relocate to a remote area.
Responsibilities
- Ensure all issues for guest satisfaction are addressed timely.
- Conduct daily briefings and pass information to team members.
- Coordinate reception work effectively during the shift.
Vendôm Talents – New opportunity - Front Office Supervisor (W/M) - Qasr Al Sarab Desert Resort by Anantara
Vendôm offers you a great opportunity as a Front Office Supervisor (W/M) at Qasr Al Sarab Desert Resort by Anantara !
To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team-members.
- Coordinate reception work during the shift in an effective manner
- To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
- To be available to work in all shifts including night shift
- To carefully and safely drive the hotel buggy at all times
Relocate to remote area
I invite you to share this job offer with any contacts who may be interested.
To apply, feel free to submit your application directly through this link on our website: Front Office Supervisor (W/M) - Qasr Al Sarab Desert Resort by Anantara
Important note: By applying via this LinkedIn offer, you authorize us to forward your CV directly to the client.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.