Incident Manager jobs in United Arab Emirates

Bachelors in Computer Application (Computers), Bachelor of Technology/Engineering (Computers), Bachelor of Science (Computers, Technology)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Role Title: SDM Manager, NOC Manager & Incident Managers

Role Type: Outsourced, Full Time, On-Site, Long term

• Experience: 3-5 years in IT support, with at least 1-2 years in a team lead or supervisory role.
• Technical Skills: Solid understanding of IT infrastructure, applications, and end-user systems.
• Tools: Hands-on experience with SolarWinds, Dynatrace, Nexthink, and ServiceNow for monitoring and incident management.
• Leadership & Problem-Solving: Strong leadership, decision-making, and problem-solving abilities to guide the team effectively.
• Communication: Excellent communication and interpersonal skills to manage stakeholders, team members, and end-users.

• Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC.
• Technical Skills: Extensive knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).
• Monitoring Tools: Proficiency with advanced network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g., ServiceNow).
• Leadership: Proven track record of successfully leading and managing a NOC team, with strong skills in team development and performance management.
• Certifications: Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 5+ years of experience in IT service management, with a focus on incident management.
• Certifications: Relevant certifications such as ITIL Foundation, ISO/IEC 20000, or similar.
• ITIL Knowledge: Strong understanding of ITIL incident management processes and best practices.
• ITSM Tools: Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar.

Employment Type: Full Time

Company Industry:

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area: IT Software

Keywords:

• NOC Manager
• SDM
• Service Delivery Manager