Engineer-Jobs in Kanada

Exciting Opportunity for an L2 Support Engineer at PEMO!

IF YOU WANT TO

1. Join a top-tier team committed to exceptional customer support.
2. Collaborate with skilled professionals in a fast-paced environment.
3. Troubleshoot and resolve complex technical issues for clients.
4. Play a key role in ensuring system reliability and performance.
5. Enhance your skills while working with cutting-edge technologies.

AND YOU ARE

1. An experienced Support Engineer with 2+ years in technical support.
2. Skilled in diagnosing and resolving software issues.
3. Familiar with developing APIs using TypeScript and Node.js.
4. Knowledgeable and familiar with Microservices.
5. Knowledgeable in API design principles, REST APIs, gRPC, and Microservices.
6. Knowledgeable with messaging systems like Kafka, RabbitMQ, or similar.
7. Familiar with card schemes such as VISA and MASTERCARD.
8. Proficient in relational databases and managing ticketing systems and CRM tools.
9. Experienced in application support, particularly with Intercom, Fullstory, and Retool.
10. Capable of managing multiple priorities and working effectively under pressure.
11. Comfortable using remote desktop tools and support software.
12. A strong communicator with excellent problem-solving skills and a customer-focused approach.
13. Driven by a passion for fintech innovation and eager to contribute to our mission-driven startup environment.

THEN WE WANT YOU!

JOB RESPONSIBILITIES

1. Provide Level 2 support to troubleshoot and resolve technical issues reported by clients.
2. Develop and maintain APIs that meet L2 support needs.
3. Collaborate with Level 1 support to escalate complex problems for timely resolution.
4. Document issues, solutions, and procedures in the ticketing system.
5. Monitor and respond to support tickets to maintain high customer satisfaction.
6. Assist with system updates, maintenance, and upgrades as needed.
7. Stay informed about new technologies and industry trends to enhance support processes.

ABOUT PEMO

We are the fastest-growing fintech in expense management in MENA. We offer corporate cards and expense management software that help companies save time and money. Marketing is our secret weapon; we create engaging video ads to showcase the value of PEMO. We are a seed-stage startup backed by prominent international investors (Cherry Ventures, Fintech Collective, Speedinvest, and others) and the CEOs of successful fintech scale-ups in Europe and Southeast Asia, like Nium and Qonto. We nurture independent thought and ownership. We’re a family of high achievers.

JOIN US!