Customer Service Associate jobs in United Arab Emirates

Are you a results-driven sales professional with a proven track record in account management and a strong understanding of the UAE market? If so, you would thrive in our collaborative and family-like team environment where your success in driving customer satisfaction and revenue growth will be supported and celebrated, while also offering opportunities for professional advancement within the enterprise sector.

The Territory Account Manager will join a collaborative and supportive team within the Enterprise Sales division at Nutanix, Dubai, UAE. The team fosters a family-like culture where respect, communication, and mutual support are prioritized. Their mission is to manage key accounts and drive customer success in a competitive market, ensuring that clients receive optimal value from Nutanix's technology solutions. By leveraging each team member's expertise, the group works together to exceed revenue targets and build lasting relationships with clients.

You will report to the Enterprise Sales Lead, who emphasizes the importance of attitude and teamwork. The manager encourages an open environment where team members can raise issues and seek support, promoting a culture of collaboration and friendship. This role operates in a hybrid setup, allowing for flexibility, with the expectation that the new hire will spend several days in the office each week to facilitate effective teamwork and client engagement.

The accounts will primarily be managed within Dubai and Abu Dhabi. The candidate can be based in either of these locations to effectively cover the key accounts in the UAE.

• As a Territory Account Manager, you will be a key player within the Nutanix field sales team to drive new business sales and expansion to the install base.
• Demonstrate strong expertise in technical specifications required to sell Nutanix products and services to customers.
• Possess an aptitude for understanding how technology products and solutions solve business problems and the competitive landscape.
• Work collaboratively with employees within the sales function and cross-functional teams such as Marketing, Sales Operations, System Engineering, and Product Development.
• Utilize target account selling, solution selling, and consultative sales techniques.
• Use SFDC and strong verbal and written communication skills, including presentation skills.
• Articulate the Nutanix value proposition, features, product messages, and positioning.
• Manage and nurture key client relationships to drive customer success and retention.
• Develop and execute a territory plan to grow the Nutanix portfolio within strategic accounts.
• Conduct contract negotiations and effectively manage renewals for existing accounts.
• Engage in pipeline generation activities to create new business opportunities.
• Participate in marketing initiatives and engage with customers to strengthen partnerships and drive sales.

• 8+ years of proven IT sales experience within UAE.
• Strong client relationship management and customer success orientation.
• A track record of exceeding assigned sales quotas in multiple, continuous years.
• Deep understanding of the customers in the region and how the drive for simplicity, cloud-first strategies, and cost savings can build positive relationships and deliver significant sales success.
• An entrepreneurial spirit with an affinity for growth, collaboration, and teamwork.
• Keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts.
• Technical acumen in technology sales, especially in infrastructure or cloud services.
• Excellent negotiation and contract management skills.
• Highly organized, with deep knowledge of account planning and strategy.

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however, certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.