This new role will be working within the established Sales Excellence Department, reporting to Sales Excellence Training Manager.
The International Training Manager is responsible for developing comprehensive training programs tailored for the International Region sales team and distributors. This includes designing and implementing roadmaps for onboarding, competency enhancement, and certification.
Within the Sales Excellence department, the International Training Manager will contribute to the development of Rayner's proprietary commercial model, known as the Rayner Way. The focus is on achieving the highest level of commercial excellence in both clinical and sales aspects across Rayner's International commercial team.
Additionally, the manager will play a key role in maintaining and enhancing the Rayner online training program, Focal Point, by managing contributors and stakeholders. Continuous collaboration with international sales team leaders is essential to adapt training content to align with international strategies and industry trends. This role involves significant internal and external communication, requiring interaction with all departments at Rayner's head office in Worthing and other global offices.
The International Training Manager will join a dynamic and highly specialized global team within a company experiencing tangible growth. The right candidate will have an excellent opportunity to make a positive impact as our business continues to thrive.
Base Location - Dubai / Kuala Lumpur/ India
What You’ll Be Doing:
- Identifying training needs across the markets
- Designing and implementing product training programs
- eLearning content product focused
- eLearning content on other topics
- Reviewing and correcting old training when required
- Creating selling speeches training content
- Performing online training and onboarding process
- Online training for new joiners
- Conducting webinars and upskilling training for advanced team members
- Tracking training and development progress
- Focusing on training completion for new joiners
- Analyzing international results
- Planning learning development with Country Managers
- Conducting field coaching visits
- Leading competence development
- Motivating employees to learn and develop
- Cooperating with International country managers to provide necessary resources
- Managing dashboard data and analytics
- Documenting field coaching
- Supporting training materials
- Training managers and regional managers
- Providing action plans and gap analysis based on sales results
- Collaborating with Experienced Application Specialists and International Product Specialists, Marketing Director International
- Planning, designing, and delivering comprehensive training programs for the International Sales Teams, covering Rayner's entire product portfolio, including technical specifications, clinical evidence, competitor products, and market activities
- Ensuring employees follow Rayner's way of selling and comply with company and legal requirements related to field/OR presence in Pharma and devices
- Implementing a package of product and non-product training required for the international sales team in accordance with compliance, including:
- Compliance (discounting/sampling/pricing etc.)
- Pharma & Med device regulations
- Creating a scope for periodic certification of employees and implementation
- Annual Training & Compliance sign-off
- Managing relationships with stakeholders
- Effectively managing cross-departmental interactions
- Strategic planning for international competencies approach
- Cooperating with HR, Legal, appraisals, and field coaching
- Building and maintaining relationships
- Working closely with marketing and eye science R&D
- Exploring experts' network
- Building interactions between experienced sales team members
- Organizing learning and development events
- Preparing for new product launches
- Conducting trade training sessions
- Working with Rayner's employees and distributors
- Being open to training tailored to the needs of distributors
- Engaging in self-development and learning to expand knowledge
- Participating in trade events
- Conducting field visits.
What Experience & Skills Do You Need:
- Strong project management skills
- Strong interpersonal skills and relationship building
- Analytical and problem resolution skills
- Good organizational skills
- Flexible can-do attitude needed to thrive in a rapidly growing and changing company
- Ability to travel internationally at short notice