The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are:
The CSS is expected to project a professional company image through various communication channels.
Education background:
Work experience:
Required Interpersonal Skills:
Must be able to speak, read and write the required language to support
Technical Skills:
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role:
Responsibilities and Accountabilities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.