Customer Service Team Lead

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic team leader to drive excellence in user experience and team performance. This role involves mentoring team members, leading a high-performing group through exciting transitions, and establishing strategic goals for success. With a focus on analytical approaches and effective communication, you will advocate for users and collaborate with global teams to develop scalable solutions. If you are passionate about fostering talent and enhancing user experiences, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of people management experience in a fast-paced environment.
• Strong analytical and creative problem-solving skills are essential.

Responsibilities

• Mentor and guide team members for career development.
• Lead a team through transitions to enhance problem-solving capabilities.

Skills

Analytical Skills

Creative Problem-Solving

Communication Skills

People Management

Education

Bachelor Degree

Job description

Qualifications

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience

Responsibilities

Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions