offres d’emploi chez HSBC à Italie

The role of a Team Lead in Client Implementation is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. The responsibility will be at the forefront of onboarding clients onto our platforms, products and services of GPS, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence.

Key Responsibilities:

1. Drive key performance metrics across the Client Implementation team and demonstrate improvement in revenue realization, digitization, and client satisfaction.
2. Lead pre-mandate and RFI/RFP consultation for our diverse client base, utilizing your deep knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
3. Streamline documentation processes using the internal platforms to ensure accurate and timely delivery, minimizing friction.
4. Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively.
5. Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
6. Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
7. Drive accountability within the team to ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
8. Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
9. Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimize internal processes and project delivery.
10. Stay updated on the latest developments in payments products and technology.
11. Act as a role model and escalation point for the team, providing training, support, and guidance.
12. Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.
13. Lead and guide a team within Client Implementation, tracking projects assigned, handling escalations, and ensuring adherence to project management best practices.
14. Motivate and inspire positive communication within the team to achieve goals effectively.
15. Manage stakeholder relationships at a senior level, collaborating with Legal, Operations, IT, Sales, and Product to build robust and positive relationships which drive our strategy forward.
16. Present regularly on town halls and exchanges, cascading relevant team updates.
17. Support the Regional Head of Implementation on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment.
18. Keep abreast of industry trends and changes.