puestos de Hotel Manager en Emiratos Árabes Unidos

Grand Hotel Timeo, a Belmond Hotel in Sicily, is searching for a talented F&B Manager to join our team of passionate professionals.

Reporting to the General Manager and with a dotted line to the Divisional Director of F&B, you will be responsible for identifying and rolling out the required actions to ensure our Restaurants & Bars operate at their full potential, providing an outstanding experience for our guests.

The scope of the role includes the design and execution of new concepts in line with the positioning of the property, the development and roll out of action plans to maximize guest satisfaction and the financial return of each restaurant and bar.

The position is based in Taormina, Sicily, and the contract is permanent and full-time. You must possess the legal right to work in Italy / EU.

Main responsibilities:

• Responsible for delivering the F&B related activities and achieving or exceeding the hotel targets in terms of guest satisfaction, quality assurance, and financial metrics;
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards;
• Preserve excellent levels of internal and external customer service;
• Responsible for the creation and delivery of the short- and long-term F&B plans and strategies;
• Design exceptional and innovative restaurant concepts, purchase goods, china, etc., and continuously make necessary improvements;
• Identify customers’ needs and respond proactively to all of their concerns;
• Lead the F&B team by attracting, recruiting, training, and appraising talented personnel;
• Establish targets, KPIs, schedules, policies, and procedures;
• Maintain positive customer relationships, process complaints, and respond to customer needs;
• Responsible for the implementation of any F&B-related projects and global programs;
• Identify opportunities and develop solutions to enhance performance for all F&B aspects and operations, such as LQA and guest experience;
• Guide and train the team of heads and line staff in the efficient delivery of the highest standards of service to our guests;
• Monitor food and safety regulations;
• Responsible for the planning and operation of events and banquets;
• Create, monitor, and enforce restaurant policies, targets, and KPIs;
• Coordinate emails and restaurant bookings;
• Lead by example and act as a role model for others, exhibiting the highest levels of professionalism in all management practices.

Requirements:

• Dynamic, curious, and passionate about excellence;
• 5 years of work experience in a similar role in the luxury hospitality business;
• International experience in F&B will be considered a plus;
• Hotel school degree or similar;
• Strong knowledge of F&B trends and best practices in the luxury F&B business;
• Strong customer service skills;
• Excellent written and verbal command of English;
• Ability to solve problems efficiently;
• Excellent communication and leadership skills;
• Emotional intelligence, interpersonal, and influencing skills;
• Organizational skills;
• Guest-oriented.

Working for such an extraordinary hotel is the opportunity to build a career with a real sense of pride and caring, in an environment that embraces the essence of the art of hospitality.

Benefits:

• All meals provided;
• Team social events;
• Competitive salary;
• Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises, and safaris, and discounted food and beverage;
• Accommodation provided upon request.

About Belmond:

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil's Iguassu Falls. Each unique property has a distinctive story, personality, and identity, with a personalized team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.