User Experience à Canada

Rapid Response is a new service, based on the success of Blue Light Triage team who successfully worked with emergency services to meet the needs of those in mental health crisis which, with very few exceptions has been in their own homes, therefore avoiding a conveyance to A&E and the use of S136 within its operational hours. As emergency services could obtain support and advice, or request attendance at scene it reduced the amount of time emergency services spent on scene supporting members of the community with mental health difficulties.

We are looking for experienced mental health professionals, grade 7 to work across Sussex to become responsive practitioners who can carry out person centred interventions and assessments and develop an onward care plan that can address a mental health crisis. This could be on the telephone, virtually or 'at scene'. Practitioners will be accompanied by a senior community support worker who can provide basic first aid and assistance to the mental health professional by providing support to carers and administrative tasks.

The service operates over 24 hrs, and Rapid Response practitioners will work from Midday to Midnight 7 days a week, working in partnership with Blue Light Line who provide a single point of access to Paramedics and Police giving information and clinical advice to ensure that patients achieve the best outcomes and reduce the need for conveyance to A&E and alternatives to the use of S136.

To receive information from emergency service colleagues, and give advice and support based on the clinical presentation of a person in crisis, including a self-defined crisis.

To receive information from emergency service colleagues and based on the clinical presentation of the person offer either a 'hear and treat intervention' by speaking directly to a person in crisis on the telephone, and when appropriate their carers and loved ones. Or if required attend the scene to carry out a face-to-face person-centred holistic assessment and formulate a care plan that addresses the presenting mental health need, and make any referrals required.

Complete written records that outline the presenting need for each referral, intervention offered and the outcomes.

When required, using clinical skills and knowledge, advise police colleagues on alternative means of support available to avoid the use of S136, offer least restrictive practice and gain the best outcomes for those in mental health crisis.

Advise paramedics on alternative pathways to mental health assessment without the need for conveyance to A&E when there is no medical need.

To have experience of and specialist knowledge on interventions to be able to lead in clinical area.

To demonstrate excellent communication skills and provide handovers of activity.

To work in partnership with other agencies to gain the best person-centred outcomes for the individual.

We provide mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.

Working in Sussex:

1. Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns.
2. Embrace the city life with great access to visit Brighton and London.
3. With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure.

We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.

In order to be a successful senior member in our team you will be:

• Registered with the NMC, Social Work England or HCPC.
• Experience working in mental health services.
• Knowledgeable of factors which can impact on safety and service user experience.
• Knowledgeable of factors which can impact on safety for emergency service colleagues.

Shifts are long days and evenings over 7 days but we will consider flexible working. The shift requirements ensure this post has generous enhancements attached to it.

It is essential you have:

• Either experience in an Urgent Care setting, ideally a CRHT or psychiatric liaison.
• Or experience of crisis assessment in any setting that provides a safety care plan.

See attached Job Description and Person Specification for full details.

• Registered Nurse, Social Work England or HCPC registered professional with current registration appropriate to the job role.
• Degree/diploma level supplemented by specialist qualification, training, experience, evidence of post registration training in relevant service area.
• Completion of Mentorship Course/ENB equivalent.
• Extensive post qualifying experience in relevant service area.
• Experience of supervising staff and students.
• Comprehensive knowledge of interventions specific to service area.
• Awareness of Trust policies and service specification.
• Demonstrate excellent verbal and written communication skills with staff, patients, families, carers and professionals.
• Ability to provide and receive highly complex and highly sensitive information from multiple stakeholders and formulate the appropriate intervention.
• Demonstrate empathy and reassurance skills to patients in crisis/intervention.
• Able to establish links with other services and professionals.
• Able to effectively manage risk.
• To have a good knowledge of service objectives.
• Able to lead clinical discussions in team.
• Able to manage and delegate tasks.
• To offer leadership and lead the team in absence of the service manager.
• Competent skills in use of PC for daily administrative tasks and able to use Trust IT systems to enter patient information, case notes, risk, Care Notes.
• Physically fit to undertake duties related to service area and have an awareness of PMVA interventions.
• Able to manage distressing or emotional situations involving staff and patients on a regular basis.
• Awareness of policies relevant to workplace, ie lone working and able to manage and deal with incidents as per Trust Policy.
• Ability to work in highly emotive and potentially hostile working environments on a regular basis.
• Demonstrate support for the values and beliefs of the Trust and demonstrate an understanding of the practices of Human Rights in the delivery of this role.
• To be a team player and be punctual and flexible across hours of work when required.
• Lived experience of mental illness.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Department of Psychiatry Eastbourne District General Hospital