Senior Product Manager

VertoFX Ltd; London; On-site; GBP 60,000 - 100,000; Full time

Job description

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At Verto, we're passionate about helping businesses in Emerging Markets reach the world. What first started as an FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets.

We believe that where you do business shouldn't determine how successful you are or your ability to scale. Millions of companies face long settlement periods, high transaction fees, and challenges accessing liquidity when trading with African businesses. We're on a mission to change this by creating equal access to payment and liquidity solutions that are already a given in developed markets.

We're not alone in recognising the opportunity and need to solve for emerging markets. Backed by world-class investors, including Y-Combinator, Quona, and MEVP, we power payments for some of the most disruptive start-ups in the world. Our accolades include being voted 'Fintech Start-Up of the Year' at the Fintech Awards London 2022.

Each year, we process billions of dollars of payments, helping businesses save money, automate processes, and grow - but we're only just getting started.

We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to deliver innovative payment solutions.

In this role you will:

• Develop and execute the strategy for launching and scaling card products tailored to African markets.
• Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards.
• Identify customer pain points and ensure the product delivers an exceptional user experience.
• Define clear product roadmaps and manage the entire product lifecycle, from ideation to launch and post-launch iteration.
• Stay updated on industry trends and regulatory changes in African markets to keep our card products competitive and compliant.

You'll be responsible for:

• Identifying and securing new partners: Identify and sign commercial agreements with the right local partners (processors, acquires, distributors) to enable the product launch.
• Launching New Card Products: Successfully launch a new card product within the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks.
• Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives.
• Evolving the proposition: Transform the card product from a spending tool into an expense management solution to be used by our strategic enterprise customers.
• Driving geographical expansion: Prepare the Go-to-market strategy for expansion into 2 new African markets in the first 12 months.
• Assuring security and scalability: Define, design and build processes and systems that will allow the product to scale to a multi-million dollar offering while minimising fraud and chargeback losses.
• Enhancing Customer Experience: Maintain a 95% or higher customer satisfaction rate by identifying and resolving friction points in the customer journey.
• Cross-functional collaboration: Ensure alignment across Engineering, Compliance, Design, and Marketing to deliver the product roadmap on time and within scope.
• Market and Compliance Insight: Ensure products comply with financial regulations across African markets and stay ahead of competitor offerings.
• Performance Tracking: Monitor key product metrics and make data-driven decisions to continuously improve the product.

Skills and Qualifications:

• Experience: 6+ years of experience as a Product Manager, with a proven track record of launching card products in African markets.
• Domain Knowledge: Deep understanding of payment products, including virtual and physical cards.
• Technical Proficiency: Familiarity with payment systems, APIs, and card-issuing platforms + mobile-first solutions, and chargebacks and fraud management strategies
• Market Insight: Strong understanding of the African financial ecosystem, including customer behavior, market dynamics, and regulatory requirements.
• Soft Skills: Excellent leadership, communication, and stakeholder management skills.
• Education: Bachelor's degree in Business, Computer Science, or a related field. An MBA is a plus.