Chatbot Developer

JR United Kingdom; London; Hybrid; GBP 100,000 - 125,000; Full time

Job description

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As a Chatbot Developer, you’ll be at the forefront of developing IVA and chatbot applications, using state-of-the-art technology to deliver transformative customer experiences. You’ll lead technical projects, guiding and mentoring junior team members, while working in a collaborative, growth-focused environment. If you're excited to work with top-tier professionals, tackle diverse projects, and sharpen your skills, we want you to be part of our success story.

Your Responsibilities

• Lead and inspire a talented team of developers, working hand-in-hand with Project Managers to drive successful project delivery.
• Review customer requirements and collaborate with the Design team to ensure the solution exceeds expectations.
• Design and configure innovative IVA and chatbot applications using industry-leading platforms.
• Build and optimise NLU functionality (including intents, training phrases, and entities) to deliver next-level conversational AI.
• Lead system testing and ensure flawless performance of IVA and chatbot applications.
• Take charge of troubleshooting and resolving issues during testing and production environments, ensuring smooth deployment.
• Deliver exceptional go-live support and provide ongoing post-implementation assistance to ensure continued client success.
• Drive continuous improvements through IVA and chatbot tuning/optimisation, enhancing user experience.

What You Bring to the Table

• Expertise in NLP/NLU technologies like Google Dialogflow, Amazon Lex, or IBM Watson, with a keen interest in how Generative AI is revolutionising IVA/chatbot development.
• At least 5 years of hands-on experience developing IVA and chatbot solutions, ideally with experience in platforms such as Five9 Studio, Amazon, OneReach, or Genesys Cloud.
• Proven experience building self-service applications using cutting-edge, cloud-based technologies.
• Solid knowledge of both voice and text-based implementations.
• Integration expertise, including working with REST and/or SOAP APIs, ensuring seamless system connectivity.
• Experience with prompt engineering for Large Language Models is a bonus.
• Ability to communicate complex technical challenges to a non-technical audience with clarity and confidence.
• Strong troubleshooting abilities, using tools like Postman or CURL to resolve integration issues.

Why Join?

If you want to be part of a fast-paced, innovative environment where your ideas are valued and your skills will grow, this is the place for you. With access to exciting projects across various industries, you’ll be part of a team that’s pushing the boundaries of CX automation and technology. Take this opportunity to elevate your career, work with some of the best in the business, and make a real impact on the future of customer experience.

Location

With offices in London and Leeds, we’re well-placed to recruit top talent from across the UK, offering a hybrid working model that supports flexibility and work-life balance.