Technology Support III

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement through Quality Engineering.

As a Technology Support III team member within the Commercial and Investment Bank at JPMorgan Chase, you will be responsible for ensuring the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, thereby ensuring a seamless user experience. Based in Bournemouth, this role involves providing iSeries (AS400) Applications Support for a wide range of businesses in EMEA, including Cleared Derivatives, Collateral Management, Credit Exposure Control, Fixed Income Securities and Commercial Loans. Your responsibilities will also include frontline support, incident management, root cause analysis, productivity improvements, and support during the change management cycle.

Job Responsibilities

1. Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
2. Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
3. Work closely with technology teams, business desks, exchanges, and vendors to provide daily support to various Investment Banking functions by promptly resolving production requests and issues under a highly pressured environment.
4. Take ownership of issues and manage them in a timely manner to ensure minimum disruption to internal and external clients.
5. Identify, communicate, diagnose, and resolve functional and technical incidents.
6. Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team with a follow-the-sun support model.
7. Leading application improvement initiatives including Monitoring, Stability, Resiliency, and Capacity.
8. Closely work with business stakeholders and application developers to plan, review, and execute application change releases into the production environment.
9. Regularly conduct stability reviews with application owners and act as a regional subject matter expert for assigned applications.
10. Develop and utilize appropriate tools to improve operational efficiency and actively participate in a DevOps environment.

Required Qualifications, Capabilities, And Skills

1. Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL.
2. Experience or expertise in troubleshooting, resolving, and maintaining information technology services.
3. Experience in observability and monitoring tools and techniques.
4. Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
5. Good time management skills and the ability to schedule workload.
6. Strong analytical and problem-solving skills.
7. Excellent written and verbal communication skills to confidently and clearly communicate at various levels.
8. Ability to work under pressure and deliver on time.
9. Solid working experience in large Financial / Banking Applications.
10. Proactive, adaptive, and independent with proven capability to lead a project initiative.
11. Good knowledge of Security clearance and vendor product GMI (Futures and Options products).

Preferred Qualifications, Capabilities, And Skills

1. Experience with one or more general-purpose programming languages and/or automation scripting.
2. Experience of vendor products GMI, ROBOT, and Aldon.
3. Strong knowledge in Futures and Options products and their clearing processes.
4. Knowledge in Unix/Linux environment.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.