Manager jobs in Gran Bretaña

A 15 minute tea break (paid) is allowed when working for a period of more than 3 hours.

NHS General Practice seeking a cheerful, enthusiastic and flexible individual to join our busy team in new purposes built premises providing front line NHS care for over 16,000 patients in Kingsbury.

You will be first point of contact for patients, providing information and ensuring an excellent patient experience.

Previous experience of working within a customer service environment, dealing with a large number of enquiries both on the telephone, via eConsult and face to face where clinically indicated n a compassionate, clear and friendly manner along with good computer skills is essential.

Pleasant working environment

Pleasebe aware that it is a legal requirement for all our staff to be fullyvaccinated against COVID-19 by 1 April 2022. If successful in your application,you will be required to provide evidence of vaccination or appropriate medicalexemption.

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general assistance to thepractice team and project a positive and friendly image to patients and othervisitors in a courteous, efficient and effective manner.

Face to face patient contact at reception desk''front of house"

TelephoneSkills

Paperwork andIT

PatientPaper Records -Retrieve and re-file records as required,ensuring strict alphabetical order is adhered to.

Open up and close down premises day

Stock Doctors rooms with standard consumablesand change clinical waste bags and boxes following health and safety procedures.

Any other additional duties appropriate to thepost as requested by the Partners or PracticeManager

NHS General Practice

Busy team in new purposes built premises providing front line NHS care for over 16,000 patients in Kingsbury.

07 April 2025

Other

Permanent

Part-time

A2844-25-0016

London

NW9 9AD

JOB SUMMARY:

Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient and effectiveway.

Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors in a courteous,efficient and effective manner.

MAIN DUTIES AND RESPONSIBILITIES:

All receptionists are expected to carry out core duties, asdescribed below. These are grouped into specific areas of the job. In addition,there are specialist duties carried out by receptionists; at least tworeceptionists must be capable of carrying out each of these specialistfunctions. These are allocated to staff after initial orientation in the joband further training will be given for these.

Core Duties:

A. Face to face patient contact at reception desk ''front ofhouse''

• Ensure an effective, efficient, welcoming and politereception service is provided to patients and any other visitors to thepractice.

• Deal with all general enquiries, explain procedures andmake new and follow-up appointments on the computer.

• Using judgement and communication skills to ensurepatients with no prior appointment, but who need urgent consultation are seen.

• Explain practice arrangements and formal requirements tonew patients and those seeking temporary cover and ensure procedures arecompleted.

• Be aware of what is going on in the waiting area and alertto problems.

B. Telephone Skills

• Make appointments over the telephone using thecomputerised booking system ensuring patients are given the option of theirpreferred doctor or an urgent appointment with any doctor and helping them makean informed decision regarding this.

• Take messages and advice calls for doctors, entering theseon the computer with accuracy of detail following the protocol.

• Enter requests for home visits onto the duty doctorcomputer screen and passing them to the duty doctor as they come in ensuringcareful recording of all relevant details.

• Giving results out to patients according to the resultprotocol.

• Dealing with calls from other professionals enquiringabout patients or wishing to speak to doctors.

C. Repeat Prescriptions

• Understand the repeat prescription system in the surgeryand be able to follow the protocol.

• Deal with prescription requests including checkingprescriptions before given and when to ask for urgent requests to be passed tothe duty doctor.

• Helping patients understand the system.

• Keeping the prescription inbox tidy and up to date.

• Monitoring the email inbox and EMIS for incoming requestsfor repeats.

• Prepare repeat prescriptions according to the practiceprotocol

D. Paperwork and IT

• Be aware that as a paperless practice every piece ofinformation coming into the practice must be handled according to the in-houseprotocols for paperwork in an accurate and timely manner.

• Understand with training how the computer system works forclinical records and all other administrative tasks.

• Be able to record relevant information on the computeraccording to reception protocols.

• All patient contacts and information given out must beentered into the computer records.

• All results given to patients are recorded when giveneither on the phone or in person.

• Be able to use the computer to help a patient withenquiries.

• Investigate and resolve problems in the day-to-day use ofcomputers, printers and other IT related equipment.

• Ensure the effective running of the practice’s IT networkand e-mail system.

• Ensuring back-up tapes sent to appropriate organisation revalidation.

• Be the first point of contact with the helpdesks of theclinical and other system suppliers and keep a track of problems and actions.

• To become proficient in all areas of the It systems and beable to train other users, both clinical and non clinical.

• Report to the Practice Manager any significant eventsrelating to the IT system.

• Assist the Practice Manager in the ongoing development andimplementation of the Practice’s IT system and policies.

• Dealing with registrations and deductions

• Retrieve and re-file records as required, ensuring strictalphabetical order is adhered to.

• Ensure that records are kept in good repair with allnecessary information on the outside cover clearly visible.

• Tidy up (“cosmeticise”) notes received from the PCSE readyfor summarising according to protocol.

• Record on the computer where notes are in the building.

F. General Duties

• Open up premises at the start of the day, de-activatealarm and make all necessary preparations to receive patients as per the listof morning duties.

• Close down the building at the end of the day ensuringthat all the duties for closing down are completed.

• Make and serve refreshments, ensure the kitchen is keptclean and tidy and air the waiting room in turn with other staff.

• Stock Doctors’ rooms with standard consumables and changeclinical waste bags and boxes following health and safety procedures.

• Any other additional duties appropriate to the post asrequested by the Partners or Practice Manager

Additional duties with experience and training:

• Administer the production of patient reports for insurancepurposes.

• Administer the production of patient reports forsolicitors.

• Administer the forward log of requests for post natal, medicalcheck and minor operations, and book patients in when appointments becomeavailable.

• Manage the computer server back ups

• Check patient records and record indicators for smears,mammograms and childhood immunisations

• Check invoices from out of hours organisations against thepractice clinical records

• Prepare the weekly despatch to PCSE

• Administer systems for other specific types of forms

Personal Development and Training

• To take part in an annual confidential appraisal with thePractice Manager and a named Partner.

• To attend reception staff meetings as required and othertraining sessions as offered.

• To identify training needs with the Manager and take partin informal training sessions for these needs.

• To be willing to learn and be open to feedback.

Health and Safety

The post-holder will assist in promoting and maintainingtheir own and others’ health, safety and security as defined in the practiceHealth and Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’srights, interpreting them in a way that is consistent with practice proceduresand policies, current legislation.

• Respecting privacy, dignity, needs and beliefs ofpatients, carers and colleagues.

• Behaving in a manner which is welcoming to and of theindividual, non-judgmental and respects their circumstances, feelings andrights.

Quality:

The post-holder will strive to maintain quality within thepractice, and will:

• Alert other team members to issues of quality and risk.

• Assess own performance and take accountability for ownactions, either directly or under supervision.

• Work effectively with individuals in other agencies tomeet patients’ needs.

• Effectively manage own time, workload and resources.

You will be expected to:

• Observe strict confidentiality on all matters relating tothe Practice and it’s patients.

• To read and follow practice protocols as in the staffmanual.

• Bring a high level of responsibility to your job

JOB SUMMARY:

Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient and effectiveway.

Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors in a courteous,efficient and effective manner.

MAIN DUTIES AND RESPONSIBILITIES:

All receptionists are expected to carry out core duties, asdescribed below. These are grouped into specific areas of the job. In addition,there are specialist duties carried out by receptionists; at least tworeceptionists must be capable of carrying out each of these specialistfunctions. These are allocated to staff after initial orientation in the joband further training will be given for these.

Core Duties:

A. Face to face patient contact at reception desk ''front ofhouse''

• Ensure an effective, efficient, welcoming and politereception service is provided to patients and any other visitors to thepractice.

• Deal with all general enquiries, explain procedures andmake new and follow-up appointments on the computer.

• Using judgement and communication skills to ensurepatients with no prior appointment, but who need urgent consultation are seen.

• Explain practice arrangements and formal requirements tonew patients and those seeking temporary cover and ensure procedures arecompleted.

• Be aware of what is going on in the waiting area and alertto problems.

B. Telephone Skills

• Make appointments over the telephone using thecomputerised booking system ensuring patients are given the option of theirpreferred doctor or an urgent appointment with any doctor and helping them makean informed decision regarding this.

• Take messages and advice calls for doctors, entering theseon the computer with accuracy of detail following the protocol.

• Enter requests for home visits onto the duty doctorcomputer screen and passing them to the duty doctor as they come in ensuringcareful recording of all relevant details.

• Giving results out to patients according to the resultprotocol.

• Dealing with calls from other professionals enquiringabout patients or wishing to speak to doctors.

C. Repeat Prescriptions

• Understand the repeat prescription system in the surgeryand be able to follow the protocol.

• Deal with prescription requests including checkingprescriptions before given and when to ask for urgent requests to be passed tothe duty doctor.

• Helping patients understand the system.

• Keeping the prescription inbox tidy and up to date.

• Monitoring the email inbox and EMIS for incoming requestsfor repeats.

• Prepare repeat prescriptions according to the practiceprotocol

D. Paperwork and IT

• Be aware that as a paperless practice every piece ofinformation coming into the practice must be handled according to the in-houseprotocols for paperwork in an accurate and timely manner.

• Understand with training how the computer system works forclinical records and all other administrative tasks.

• Be able to record relevant information on the computeraccording to reception protocols.

• All patient contacts and information given out must beentered into the computer records.

• All results given to patients are recorded when giveneither on the phone or in person.

• Be able to use the computer to help a patient withenquiries.

• Investigate and resolve problems in the day-to-day use ofcomputers, printers and other IT related equipment.

• Ensure the effective running of the practice’s IT networkand e-mail system.

• Ensuring back-up tapes sent to appropriate organisation revalidation.

• Be the first point of contact with the helpdesks of theclinical and other system suppliers and keep a track of problems and actions.

• To become proficient in all areas of the It systems and beable to train other users, both clinical and non clinical.

• Report to the Practice Manager any significant eventsrelating to the IT system.

• Assist the Practice Manager in the ongoing development andimplementation of the Practice’s IT system and policies.

• Dealing with registrations and deductions

• Retrieve and re-file records as required, ensuring strictalphabetical order is adhered to.

• Ensure that records are kept in good repair with allnecessary information on the outside cover clearly visible.

• Tidy up (“cosmeticise”) notes received from the PCSE readyfor summarising according to protocol.

• Record on the computer where notes are in the building.

F. General Duties

• Open up premises at the start of the day, de-activatealarm and make all necessary preparations to receive patients as per the listof morning duties.

• Close down the building at the end of the day ensuringthat all the duties for closing down are completed.

• Make and serve refreshments, ensure the kitchen is keptclean and tidy and air the waiting room in turn with other staff.

• Stock Doctors’ rooms with standard consumables and changeclinical waste bags and boxes following health and safety procedures.

• Any other additional duties appropriate to the post asrequested by the Partners or Practice Manager

Additional duties with experience and training:

• Administer the production of patient reports for insurancepurposes.

• Administer the production of patient reports forsolicitors.

• Administer the forward log of requests for post natal, medicalcheck and minor operations, and book patients in when appointments becomeavailable.

• Manage the computer server back ups

• Check patient records and record indicators for smears,mammograms and childhood immunisations

• Check invoices from out of hours organisations against thepractice clinical records

• Prepare the weekly despatch to PCSE

• Administer systems for other specific types of forms

Personal Development and Training

• To take part in an annual confidential appraisal with thePractice Manager and a named Partner.

• To attend reception staff meetings as required and othertraining sessions as offered.

• To identify training needs with the Manager and take partin informal training sessions for these needs.

• To be willing to learn and be open to feedback.

Health and Safety

The post-holder will assist in promoting and maintainingtheir own and others’ health, safety and security as defined in the practiceHealth and Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’srights, interpreting them in a way that is consistent with practice proceduresand policies, current legislation.

• Respecting privacy, dignity, needs and beliefs ofpatients, carers and colleagues.

• Behaving in a manner which is welcoming to and of theindividual, non-judgmental and respects their circumstances, feelings andrights.

Quality:

The post-holder will strive to maintain quality within thepractice, and will:

• Alert other team members to issues of quality and risk.

• Assess own performance and take accountability for ownactions, either directly or under supervision.

• Work effectively with individuals in other agencies tomeet patients’ needs.

• Effectively manage own time, workload and resources.

You will be expected to:

• Observe strict confidentiality on all matters relating tothe Practice and it’s patients.

• To read and follow practice protocols as in the staffmanual.

• Bring a high level of responsibility to your job

• Previous role in dealing with members of the public for minimum of 1 year
• Able to easily commute to NW9
• Experience of working directly with members of the public in a busy NHS environment

• Good Standard of Education
• Qualifications: Educated to good GCSE standard or equivalent
• Microsoft Office (Word, Excel)
• Microsoft Office (Access, PowerPoint, Publisher)

Part-Time Receptionist/Admin Assistant

30 Hours Per Week

Mon - Friday

Mon 08:00 am 2:00 pm (6 hours)

Tue 08:00 am 2:00 pm (6 hours)

Wed 08:00 am 2:00 pm (6 hours)

Thu 1:00 pm 7:00 pm (6 hours)

Fri 1:00 pm 7:00 pm (6 hours)

A 15 minute tea break (paid) is allowed when working for a period of more than 3 hours.

NHS General Practice seeking a cheerful, enthusiastic and flexible individual to join our busy team in new purposes built premises providing front line NHS care for over 16,000 patients in Kingsbury.

You will be first point of contact for patients, providing information and ensuring an excellent patient experience.

Previous experience of working within a customer service environment, dealing with a large number of enquiries both on the telephone, via eConsult and face to face where clinically indicated n a compassionate, clear and friendly manner along with good computer skills is essential.

Pleasant working environment

NHS pension available

Pleasebe aware that it is a legal requirement for all our staff to be fullyvaccinated against COVID-19 by 1 April 2022. If successful in your application,you will be required to provide evidence of vaccination or appropriate medicalexemption.

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Provide general assistance to thepractice team and project a positive and friendly image to patients and othervisitors in a courteous, efficient and effective manner.

Face to face patient contact at reception desk''front of house"

TelephoneSkills

Paperwork andIT

PatientPaper Records -Retrieve and re-file records as required,ensuring strict alphabetical order is adhered to.

Open up and close down premises day

Stock Doctors rooms with standard consumablesand change clinical waste bags and boxes following health and safety procedures.

Any other additional duties appropriate to thepost as requested by the Partners or PracticeManager

NHS General Practice

Busy team in new purposes built premises providing front line NHS care for over 16,000 patients in Kingsbury.

07 April 2025

Other

£12.21 an hour

Permanent

Part-time

A2844-25-0016

343 Stag Lane

London

NW9 9AD

JOB SUMMARY:

Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient and effectiveway.

Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors in a courteous,efficient and effective manner.

MAIN DUTIES AND RESPONSIBILITIES:

All receptionists are expected to carry out core duties, asdescribed below. These are grouped into specific areas of the job. In addition,there are specialist duties carried out by receptionists; at least tworeceptionists must be capable of carrying out each of these specialistfunctions. These are allocated to staff after initial orientation in the joband further training will be given for these.

Core Duties:

A. Face to face patient contact at reception desk ''front ofhouse''

• Ensure an effective, efficient, welcoming and politereception service is provided to patients and any other visitors to thepractice.

• Deal with all general enquiries, explain procedures andmake new and follow-up appointments on the computer.

• Using judgement and communication skills to ensurepatients with no prior appointment, but who need urgent consultation are seen.

• Explain practice arrangements and formal requirements tonew patients and those seeking temporary cover and ensure procedures arecompleted.

• Be aware of what is going on in the waiting area and alertto problems.

B. Telephone Skills

• Make appointments over the telephone using thecomputerised booking system ensuring patients are given the option of theirpreferred doctor or an urgent appointment with any doctor and helping them makean informed decision regarding this.

• Take messages and advice calls for doctors, entering theseon the computer with accuracy of detail following the protocol.

• Enter requests for home visits onto the duty doctorcomputer screen and passing them to the duty doctor as they come in ensuringcareful recording of all relevant details.

• Giving results out to patients according to the resultprotocol.

• Dealing with calls from other professionals enquiringabout patients or wishing to speak to doctors.

C. Repeat Prescriptions

• Understand the repeat prescription system in the surgeryand be able to follow the protocol.

• Deal with prescription requests including checkingprescriptions before given and when to ask for urgent requests to be passed tothe duty doctor.

• Helping patients understand the system.

• Keeping the prescription inbox tidy and up to date.

• Monitoring the email inbox and EMIS for incoming requestsfor repeats.

• Prepare repeat prescriptions according to the practiceprotocol

D. Paperwork and IT

• Be aware that as a paperless practice every piece ofinformation coming into the practice must be handled according to the in-houseprotocols for paperwork in an accurate and timely manner.

• Understand with training how the computer system works forclinical records and all other administrative tasks.

• Be able to record relevant information on the computeraccording to reception protocols.

• All patient contacts and information given out must beentered into the computer records.

• All results given to patients are recorded when giveneither on the phone or in person.

• Be able to use the computer to help a patient withenquiries.

• Investigate and resolve problems in the day-to-day use ofcomputers, printers and other IT related equipment.

• Ensure the effective running of the practice’s IT networkand e-mail system.

• Daily computer back-up.

• Ensuring back-up tapes sent to appropriate organisation revalidation.

• Be the first point of contact with the helpdesks of theclinical and other system suppliers and keep a track of problems and actions.

• To become proficient in all areas of the It systems and beable to train other users, both clinical and non clinical.

• Report to the Practice Manager any significant eventsrelating to the IT system.

• Assist the Practice Manager in the ongoing development andimplementation of the Practice’s IT system and policies.

• Dealing with registrations and deductions

E. Patient Paper Records.

• Retrieve and re-file records as required, ensuring strictalphabetical order is adhered to.

• Ensure that records are kept in good repair with allnecessary information on the outside cover clearly visible.

• Tidy up (“cosmeticise”) notes received from the PCSE readyfor summarising according to protocol.

• Record on the computer where notes are in the building.

F. General Duties

• Open up premises at the start of the day, de-activatealarm and make all necessary preparations to receive patients as per the listof morning duties.

• Close down the building at the end of the day ensuringthat all the duties for closing down are completed.

• Make and serve refreshments, ensure the kitchen is keptclean and tidy and air the waiting room in turn with other staff.

• Stock Doctors’ rooms with standard consumables and changeclinical waste bags and boxes following health and safety procedures.

• Any other additional duties appropriate to the post asrequested by the Partners or Practice Manager

Additional duties with experience and training:

• Administer the production of patient reports for insurancepurposes.

• Administer the production of patient reports forsolicitors.

• Deduct patients.

• Administer the forward log of requests for post natal, medicalcheck and minor operations, and book patients in when appointments becomeavailable.

• Manage the computer server back ups

• Check patient records and record indicators for smears,mammograms and childhood immunisations

• Check invoices from out of hours organisations against thepractice clinical records

• Prepare the weekly despatch to PCSE

• Administer systems for other specific types of forms

• Managing Incoming Computer test results

• Scanning

• Secretarial support/typing letters

Personal Development and Training

• To take part in an annual confidential appraisal with thePractice Manager and a named Partner.

• To attend reception staff meetings as required and othertraining sessions as offered.

• To identify training needs with the Manager and take partin informal training sessions for these needs.

• To be willing to learn and be open to feedback.

Health and Safety

The post-holder will assist in promoting and maintainingtheir own and others’ health, safety and security as defined in the practiceHealth and Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’srights, interpreting them in a way that is consistent with practice proceduresand policies, current legislation.

• Respecting privacy, dignity, needs and beliefs ofpatients, carers and colleagues.

• Behaving in a manner which is welcoming to and of theindividual, non-judgmental and respects their circumstances, feelings andrights.

Quality:

The post-holder will strive to maintain quality within thepractice, and will:

• Alert other team members to issues of quality and risk.

• Assess own performance and take accountability for ownactions, either directly or under supervision.

• Work effectively with individuals in other agencies tomeet patients’ needs.

• Effectively manage own time, workload and resources.

You will be expected to:

• Observe strict confidentiality on all matters relating tothe Practice and it’s patients.

• To read and follow practice protocols as in the staffmanual.

• Bring a high level of responsibility to your job

JOB SUMMARY:

Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient and effectiveway.

Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors in a courteous,efficient and effective manner.

MAIN DUTIES AND RESPONSIBILITIES:

All receptionists are expected to carry out core duties, asdescribed below. These are grouped into specific areas of the job. In addition,there are specialist duties carried out by receptionists; at least tworeceptionists must be capable of carrying out each of these specialistfunctions. These are allocated to staff after initial orientation in the joband further training will be given for these.

Core Duties:

A. Face to face patient contact at reception desk ''front ofhouse''

• Ensure an effective, efficient, welcoming and politereception service is provided to patients and any other visitors to thepractice.

• Deal with all general enquiries, explain procedures andmake new and follow-up appointments on the computer.

• Using judgement and communication skills to ensurepatients with no prior appointment, but who need urgent consultation are seen.

• Explain practice arrangements and formal requirements tonew patients and those seeking temporary cover and ensure procedures arecompleted.

• Be aware of what is going on in the waiting area and alertto problems.

B. Telephone Skills

• Make appointments over the telephone using thecomputerised booking system ensuring patients are given the option of theirpreferred doctor or an urgent appointment with any doctor and helping them makean informed decision regarding this.

• Take messages and advice calls for doctors, entering theseon the computer with accuracy of detail following the protocol.

• Enter requests for home visits onto the duty doctorcomputer screen and passing them to the duty doctor as they come in ensuringcareful recording of all relevant details.

• Giving results out to patients according to the resultprotocol.

• Dealing with calls from other professionals enquiringabout patients or wishing to speak to doctors.

C. Repeat Prescriptions

• Understand the repeat prescription system in the surgeryand be able to follow the protocol.

• Deal with prescription requests including checkingprescriptions before given and when to ask for urgent requests to be passed tothe duty doctor.

• Helping patients understand the system.

• Keeping the prescription inbox tidy and up to date.

• Monitoring the email inbox and EMIS for incoming requestsfor repeats.

• Prepare repeat prescriptions according to the practiceprotocol

D. Paperwork and IT

• Be aware that as a paperless practice every piece ofinformation coming into the practice must be handled according to the in-houseprotocols for paperwork in an accurate and timely manner.

• Understand with training how the computer system works forclinical records and all other administrative tasks.

• Be able to record relevant information on the computeraccording to reception protocols.

• All patient contacts and information given out must beentered into the computer records.

• All results given to patients are recorded when giveneither on the phone or in person.

• Be able to use the computer to help a patient withenquiries.

• Investigate and resolve problems in the day-to-day use ofcomputers, printers and other IT related equipment.

• Ensure the effective running of the practice’s IT networkand e-mail system.

• Daily computer back-up.

• Ensuring back-up tapes sent to appropriate organisation revalidation.

• Be the first point of contact with the helpdesks of theclinical and other system suppliers and keep a track of problems and actions.

• To become proficient in all areas of the It systems and beable to train other users, both clinical and non clinical.

• Report to the Practice Manager any significant eventsrelating to the IT system.

• Assist the Practice Manager in the ongoing development andimplementation of the Practice’s IT system and policies.

• Dealing with registrations and deductions

E. Patient Paper Records.

• Retrieve and re-file records as required, ensuring strictalphabetical order is adhered to.

• Ensure that records are kept in good repair with allnecessary information on the outside cover clearly visible.

• Tidy up (“cosmeticise”) notes received from the PCSE readyfor summarising according to protocol.

• Record on the computer where notes are in the building.

F. General Duties

• Open up premises at the start of the day, de-activatealarm and make all necessary preparations to receive patients as per the listof morning duties.

• Close down the building at the end of the day ensuringthat all the duties for closing down are completed.

• Make and serve refreshments, ensure the kitchen is keptclean and tidy and air the waiting room in turn with other staff.

• Stock Doctors’ rooms with standard consumables and changeclinical waste bags and boxes following health and safety procedures.

• Any other additional duties appropriate to the post asrequested by the Partners or Practice Manager

Additional duties with experience and training:

• Administer the production of patient reports for insurancepurposes.

• Administer the production of patient reports forsolicitors.

• Deduct patients.

• Administer the forward log of requests for post natal, medicalcheck and minor operations, and book patients in when appointments becomeavailable.

• Manage the computer server back ups

• Check patient records and record indicators for smears,mammograms and childhood immunisations

• Check invoices from out of hours organisations against thepractice clinical records

• Prepare the weekly despatch to PCSE

• Administer systems for other specific types of forms

• Managing Incoming Computer test results

• Scanning

• Secretarial support/typing letters

Personal Development and Training

• To take part in an annual confidential appraisal with thePractice Manager and a named Partner.

• To attend reception staff meetings as required and othertraining sessions as offered.

• To identify training needs with the Manager and take partin informal training sessions for these needs.

• To be willing to learn and be open to feedback.

Health and Safety

The post-holder will assist in promoting and maintainingtheir own and others’ health, safety and security as defined in the practiceHealth and Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’srights, interpreting them in a way that is consistent with practice proceduresand policies, current legislation.

• Respecting privacy, dignity, needs and beliefs ofpatients, carers and colleagues.

• Behaving in a manner which is welcoming to and of theindividual, non-judgmental and respects their circumstances, feelings andrights.

Quality:

The post-holder will strive to maintain quality within thepractice, and will:

• Alert other team members to issues of quality and risk.

• Assess own performance and take accountability for ownactions, either directly or under supervision.

• Work effectively with individuals in other agencies tomeet patients’ needs.

• Effectively manage own time, workload and resources.

You will be expected to:

• Observe strict confidentiality on all matters relating tothe Practice and it’s patients.

• To read and follow practice protocols as in the staffmanual.

• Bring a high level of responsibility to your job

• Previous role in dealing with members of the public for minimum of 1 year
• Able to easily commute to NW9

• Experience of working directly with members of the public in a busy NHS environment

• Good Standard of Education
• Qualifications: Educated to good GCSE standard or equivalent
• Microsoft Office (Word, Excel)

• Microsoft Office (Access, PowerPoint, Publisher)

• Previous role in dealing with members of the public for minimum of 1 year
• Able to easily commute to NW9

• Experience of working directly with members of the public in a busy NHS environment

• Good Standard of Education
• Qualifications: Educated to good GCSE standard or equivalent
• Microsoft Office (Word, Excel)

• Microsoft Office (Access, PowerPoint, Publisher)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Willow Tree Family Doctors

343 Stag Lane

London

NW9 9AD

https://www.willowtreefamilydoctors.com/ (Opens in a new tab)

Willow Tree Family Doctors

343 Stag Lane

London

NW9 9AD

https://www.willowtreefamilydoctors.com/ (Opens in a new tab)