Jobs at Kbr in United Kingdom

Team Leader - Call Centre (12 month FTC)

KBR Government Solutions delivers unique fast‑paced and challenging projects throughout Europe, the Middle East and Africa. Our clients include UK and overseas governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of life support services to the military, to portfolio programme & project management, to consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

The role of a Team Leader is to manage and lead a team of Operators within the Helpdesk. They will be responsible for communicating company goals, safety practices and deadlines to the team; for motivating team members and assessing performance. As a Team Leader they will provide first‑line support to management including monthly one‑to‑one meetings, keeping management updated on the team’s performance and communicating contract changes or requirements among the management and team members.

The Team Leader will also be the first line of support for queries and the first line of escalation when any issues occur. The role will require participation in the OOH weekend rota, where they will need to work approximately one in six weekends, as well as participation in the OOH on‑call rota.

An excellent Team Leader will ideally have customer‑service and supervisory experience. The ideal candidate must possess great communication skills, be able to lead and coach, be reliable and results oriented, and demonstrate role‑model behaviours in all aspects of the role.

At KBR we are passionate about our people, sustainability and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team‑of‑teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together we are more innovative, more resilient and safer.

We Deliver Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and / or beliefs or any other characteristic protected by federal, state or local law.

Required Experience : Contract

• Corporate Paralegal
• Car Driving
• Design Engineering
• Electrical Controls
• Consultancy

Employment Type : Full‑Time

Experience : years

Vacancy : 1