Jobs at Teleperformance in United Kingdom

Job summary

A leading outsourcing company in the UK is seeking a Head of Quality Assurance to develop and own the QA strategy for their Financial Services division. This role requires proven leadership experience, a deep understanding of regulatory frameworks, and strong analytical skills. You will oversee quality monitoring and lead a high-performing QA team. Exceptional communication skills are essential for effectively engaging with clients and stakeholders. This is an opportunity to drive operational excellence in a regulated environment.

Qualifications

• Proven leadership experience in Quality Assurance within Financial Services, ideally in an outsourcing environment.
• Deep understanding of regulatory frameworks, operational risk, and compliance expectations.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Experience designing and implementing QA frameworks at scale.
• Exceptional communication skills and the ability to influence at senior levels.

Responsibilities

• Develop and own the enterprise QA strategy for outsourced financial services operations.
• Oversee quality monitoring, sampling methodologies, root-cause analysis, and continuous improvement programmes.
• Ensure QA processes meet FCA and other relevant regulatory standards.
• Lead, mentor, and develop a high-performing QA team.
• Act as a senior point of contact for clients on quality matters.