Functional Consultant jobs in United Kingdom
Dynamics 365 (CE) Functional Consultant - Burton
Harvey Nash Group
SAP Functional Consultant (Industries)
WeAreTechWomen
Dynamics 365 Functional Consultant - Burton upon Trent
Harvey Nash Group
Oracle Fusion Time and Absence Techno-Functional Consultant
Stackstudio Digital.
D365 CE Functional Consultant
Innovative Tech People
Discover more opportunities than anywhere else. Find more jobs nowSenior Workday Functional Consultant
Tria
Senior Workday Functional Consultant
Tria
Oracle Fusion Finance Techno-Functional Consultant
Stott & May Professional Search Limited
Connect with headhunters to apply for similar jobsInterim Functional Consultant (D365 Implementation)
Rutherford Cross
Oracle Fusion Time and Absence Techno-Functional Consultant
Stackstudio Digital Ltd.
SAP PSCD Functional Consultant
LA International Computer Consultants Ltd
Workday HCM Functional Consultant
Capgemini
Hybrid Oracle Fusion Finance Techno-Functional Consultant
Stott & May Professional Search Limited
SAP Plant Maintenance Functional Consultant
DXC Technology Inc.
SAP PSCD/TRM Functional Consultant – Hybrid Role
LA International Computer Consultants Ltd
Workday Functional Consultant
Intuition IT Solutions Ltd
Dynamics 365 CE Functional Consultant - Remote with Travel
Innovative Tech People
NetSuite ACS Functional Consultant
Oracle
Functional Consultant (D365 - Customer Insights And Journeys)
Network IT Recruitment
Functional Consultant (D365 - Customer Insights And Journeys)
Network IT
SAP HR Funcntional Consultant
Mentmore Recruitment
SAP HR Funcntional Consultant
Mentmore Recruitment
Senior Power Platform Techno-Functional Consultant
Crimson Limited
Dynamics 365 (CE) Functional Consultant
Job summary
A leading recruitment agency is looking for a Dynamics 365 Customer Engagement Functional Consultant based in Burton upon Trent. This hybrid position requires proven experience in implementing Dynamics 365 CE solutions, particularly in Customer Service. The candidate should possess strong skills in Customer Service Workspace and have the ability to enhance communications through advanced integration tools like Teams Telephony. The role offers a salary of up to £65,000.
Qualifications
- Experience implementing Dynamics 365 CE solutions, especially in Customer Service.
- Ability to enhance customer experience through direct project delivery.
- Familiarity with ALM and DevOps best practices.
Responsibilities
- Lead functional design and deployment for D365 CE modules.
- Implement advanced communication tools within D365 CE.
- Ensure successful integration with existing business communications.
Skills
Tools
Dynamics 365 Customer Engagement (CE) Functional Consultant - Burton
Hybrid working - 2/3 days per week onsite
Salary up to £65,000
Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony implementation. Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features.
Key skills and responsibilities,
- Dynamics 365 CE Experience
- Experienced D365 CE Functional Consultant, specialising in Customer Service
- Strong expertise in Customer Service Workspace, Omnichannel, and Contact Centre solutions
- Skilled in implementing Email, Live Chat, Voice, and ACS within D365 CE Omnichannel
- Proven integration of Teams Telephony with Dynamics 365
- Knowledgeable about contact centre tech and telephony systems
- Solid grasp of Power Platform, including Power Apps and Power Automate
- Excellent stakeholder management and communication abilities
- Capable of producing clear documentation and functional designs
- Good understanding of ALM and DevOps best practices
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Harvey Nash for review
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.