Fraud jobs in United Kingdom

About the role

We are seeking a Fraud Agent to join the Fraud team. The role holder will assist the Fraud operations, Brand & External Position Manager to ensure that the department delivers and runs appropriate fraud control tools, processes and systems to support the department objectives.

As a Fraud Agent you will keep up to date with fraud trends, patterns and best practices so VMO2 can stay ahead of the curve and provide insight and escalate any issues.

You will play an integral role responding to alerts in the relevant fraud management systems to minimise the impact of fraud on our customers. You will review applications to proactively detect instances of application, account takeover, subscription, network and other key types of fraud.

(This role is based in Leeds with one day a week (Tuesday) expected in the office - Shifts are 8am-4pm or 9am-5pm with some weekend shifts expected (one weekend in 8, then 2 days off in the week).

The must haves

In order to be considered, you must have the following experience:

• Demonstrable experience of fraud prevention & risk within a telecommunications organisation
• Analytical skills and understanding of trends and patterns
• Strong communication skills
• Strong team player, with the ability to also work independently and make critical decisions.
• Excellent attention to detail

The other stuff we are looking for

- Preferred experience in a banking background but not essential.

- Proven experience with Experian or Equifax.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruitment team.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.