GFIE- 429 - Fraud Officer - Ayr (Scotland)

Going Forward into Employment; Ayr; On-site; GBP 25,000 - 45,000; Full time

Job description

About the job

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.

As part of Counter Fraud Compliance and Debt Directorate (CFCD) you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.

Job description

What will you be doing?

Your work as a Fraud Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.

The job may include a range of duties, with the following provided as examples:

1. Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.

2. Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.

3. Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.

4. Promote fraud awareness within DWP and to wider external business partners.

5. Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.

6. Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.

7. Liaise with other departments/organisations such as within the framework of any existing partnership agreements.

8. Prioritise workload in line with conflicting and changing priorities.

Person specification

As a Fraud Officer you will:

1. Demonstrate effective, flexible leadership and communication skills with an ability to reach a diverse audience and be prepared to engage effectively with our partners.

2. Have excellent organisational and planning capabilities.

3. Demonstrate strong judgement and decision-making skills.

4. Present information to internal and external audiences in a professional and credible manner.

5. Be able to work effectively as an individual and as part of a team.

6. Deal appropriately with challenging and vulnerable individuals.

7. Inspire others through positivity, drive and energy in order to achieve outcomes and deliver change.

8. Be willing to travel between sites if required depending on business needs.

9. Have the ability to work in a demanding and complex environment with changing priorities.

Learning requirements

The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership.

We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at practitioner level may result in DWP seeking an alternative role for you.

Informal conversations with candidates are expected to take place in May and it is hoped that successful candidates start in September following successful security checks.