Complaints à Grande-Bretagne

As a key player in our team, you will be responsible for line-managing and supervising cleaning and facility staff (Placemakers). Your collaboration with the Placemaker teams is essential to ensuring an excellent workplace experience for our customers.

Your focus on safety, compliance, and service excellence will be instrumental in achieving the high standards we strive for in our facility services.

The role of Mobile Facilities Manager offers a unique opportunity to make a significant impact on the overall success of our operations.

If you have a strong background in facility management, a commitment to excellence, and excellent team leadership skills, we invite you to apply and become a valuable part of our team.

Join us in delivering outstanding workplace experiences and shaping the future of facility services.

Key Responsibilities

1. Support the contract management team in the delivery and ongoing development of our service solution systems, identifying service improvement opportunities
2. Maintain a healthy, safe and secure environment and ensure compliance with all Health & Safety legislation
3. Roster of cleaning and facility Placemakers to ensure that all sites are manned to contractual requirements and covering any sickness or planned absences
4. Ensure all documents such as Audits, COSHH, H&S and SOPs etc. are completed, kept up to date and reviewed at appropriate times
5. Ensure effective recruitment, training and development of frontline Placemakers
6. Ensure all services are delivered in a commercially responsible way
7. Ensure all customer queries / complaints are correctly recorded through the customer complaints procedure
8. Ensure all relevant periodic reporting and required paperwork and administration is completed on time

Professional and Personal Competencies/Qualifications

1. Supervision experience working in a facility or cleaning services environment
2. Proven supervision and organisational skills with the ability to work under your own initiative, whilst following guidance from line management
3. Demonstrates the ability to understand the impact of their service outcomes towards the success of the contract delivery
4. Manages business performance to ensure successful outcomes
5. Identifies areas for improvement by reviewing service levels to meet customer and service contract expectations

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.