Anti-Social Behaviour Manager - London - Job - iPeople SC Solutions Limited

iPeople Solutions; Greater London; On-site; GBP 40,000 - 60,000

Job description

iPeople SC Solutions is looking for an experienced ASB Manager to join a busy service in North London.

The Anti-Social Behaviour Manager is responsible for the delivery of an effective and transparent service to residents affected by ASB.

You will be expected to develop and drive a strong culture of performance management within your team with a focus on delivering excellent customer services to residents when addressing ASB and lead by example for other Council services and social housing landlords. You will also be expected to develop and nurture excellent working relationships with both internal and external partners.

Below is an expectation of what the ideal candidate must bring to the role:

• To drive high performance when managing and resolving ASB cases, ensuring that services meet the needs of residents living in the London Borough of Barnet.
• To be responsible for the management and provision of high-quality ASB services that meet the needs of residents and the business objectives of The Barnet Group within the relevant legal and procedural framework.
• To effectively manage key partnerships and ensure that initiatives to reduce and abate ASB are regularly monitored, reviewed, and have measurable outcomes.
• To oversee the effective management of all reported incidents of anti-social behaviour.
• To manage, motivate, develop, and empower the ASB Team and individuals to provide excellent standards of service embracing best practice.
• To embed a culture of accountability, continuous improvement, and personal responsibility amongst ASB Officers.
• To appraise and set targets, provide training for, and monitor the performance of staff. Take appropriate action to raise performance standards of individual members of staff, taking any necessary disciplinary action.
• To contribute to the continuous improvement of the Housing Management Service, challenging existing working practices, seeking innovative solutions, and learning from other organisations.
• To ensure that staff update and maintain all relevant caseload management and I.T. systems.
• To stay abreast of changes to relevant legislation that may impact or affect the delivery of ASB Services.
• To work in collaboration with key partner agencies to safeguard residents, take effective enforcement, and utilize all tools available when addressing cases of ASB.
• Develop an effective mediation service including the contracting of external services where needed.
• To ensure safeguarding issues are addressed as part of a multi-agency approach, working together to remove residents from immediate risk and inform a long-term action plan to provide a permanent solution for all residents affected.
• To ensure that all cases of domestic abuse are managed in a manner that offers immediate safeguarding and signposting to relevant support services. To work in partnership with our domestic abuse service and ensure that we work in accordance with the Domestic Abuse Act 2021.
• Tackle the root cause of poor behaviour through the delivery of prevention, early intervention, and support initiatives through statutory agencies.
• To work in collaboration with key partner agencies to develop initiatives to reduce and prevent ASB, take effective enforcement, and utilize all tools available to safeguard residents affected by ASB.
• Work closely with staff in other teams by providing advice and support in relation to ASB and upholding the principles of and contributing to healthy neighbourhoods.
• Regularly review and monitor the use of legal services by the team, ensuring that use is appropriate, timely and proportionate.
• Ensure that any performance matters with the legal contract are addressed through the relevant contract monitoring facilities.
• Ensure that all performance targets within the service area are met and that all procedures are conducted in accordance with Barnet Homes policy.
• To ensure that all complaints are dealt with in accordance with the Barnet Homes complaints procedure.
• To ensure that correspondence from Members, MPs and the Local Authority Ombudsman are dealt with within specified timescales and ensure there is effective communication so that good practice can be developed in cooperation with such individuals and organisations.
• Support and assist the Senior Neighbourhood Manager in the regular review of all policies and procedures.
• Recommend amendments and improvements to ensure that service delivery meets current priorities and take an active part in all projects as directed.
• To monitor cases that have been referred to legal and attend Court, support witnesses, and give evidence on behalf of the Council.
• To implement a non-statutory noise nuisance policy and procedure.
• To establish a framework for the use of surveillance equipment across council housing stock.
• To hold regular panels with local police teams to action plan high profile cases or estates with ASB ‘hotspot’ areas.
• To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.

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