Communication jobs in United Kingdom

Serco Limited. Hybrid working – Warrington Office. Full-time, Permanent.

Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales. This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices.

As a Communications and Engagement Manager in our Electronic Monitoring Services (EMS) team, you’ll lead the development and delivery of internal and external communications strategies that truly make a difference. From shaping compelling stories to engaging key stakeholders, your work will strengthen our culture, support change, and drive engagement across the contract.

• Develop and deliver internal and external communications strategies that support the EMS contract’s transformation journey
• Build strong relationships with internal and external stakeholders, acting as a trusted advisor and communications expert
• Create compelling content that makes complex ideas easy to understand and drives engagement with employees, service users, and the public
• Collaborate with workstream leads to ensure messaging aligns with HR and business change plans
• Track and measure the effectiveness of communications using a variety of tools such as feedback forums, pulse surveys, and analytics
• Support the planning and delivery of internal events and engagement initiatives
• Success will be measured by feedback received from key stakeholders as per Collaboration agreement and Achievement of relevant defined contract performance standards & collaboration activities

• Demonstrable experience in communications, content writing, or change communications
• A strong understanding of internal and external communication techniques, with the ability to influence behaviour and support cultural change
• Experience managing multiple projects and working with a wide range of stakeholders in complex organisations
• Excellent written and verbal communication skills, with a flair for storytelling and design
• Proven ability to manage sensitive information, evaluate communication strategies, and deliver practical solutions under pressure

Because this is a place for you

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme