Marketing And Communications jobs in United States

Fixed Term Contract Duration - 12 Months

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

Level: 4

Department: Marketing

Location: Southampton, United Kingdom or London, United Kingdom

Contract Type: Fixed Term Contract

Contract Length: 12 months

Regulated/Non-Regulated: Non-Regulated

As a Marketing Communications Manager at Quilter, you’ll play a pivotal role in ensuring our communications with customers and financial advisers are of the highest quality. Your responsibilities will span content development, digital and written marketing comms, stakeholder collaboration, and service/proposition related communications.

Key Responsibilities:

1. Marketing comms delivery: You will work closely with the marketing team to manage the delivery of marketing communications to financial advisers using the Quilter Platform and Quilter investment solutions and their customers. This will involve understanding the objectives of the communication, determining the appropriate communications strategy, and creating digital communications to ensure they are clear, concise, engaging and aligned to Behavioural Science principles. You will ensure content is appropriate for each communication method and audience.
2. Wider stakeholder collaboration: You will be an important point of contact for the wider business, for example operations, IFA Distribution, compliance functions and the proposition team. You’ll work closely with these teams to create an effective and dynamic partnership, while ensuring that all service and proposition related communications are accurate, convey the intended message and are delivered in the most effective way.
3. Marketing workflow: You will be responsible for ensuring communications are timely, accurate and compliant and have appropriate business area sign off. You will be responsible for the creation and management of the programme of communications to advisers. This will involve using Quilter’s marketing Workflow System MPAH.
4. Efficient digital processes: You will work with the Head of Communications and the Senior Communications Manager to continuously improve the way communications are delivered digitally. You will have a close understanding of adviser and customer comms needs/preferences and find new ways to meet these in ever more efficient ways.
5. Work prioritisation: You will work closely with the Senior Communications Manager to deliver the communication strategy and plan, prioritising comms activities based on importance, prominence, audience impact and timeliness. You will need to evaluate your workload based on potential commercial impact and urgency. You will help to ensure that delivery deadlines are clearly communicated, achievable and met.

Regulatory Obligations: Adopt Quilter’s CLEAR principles - In response to Consumer Duty, we have developed a CLEAR communications toolkit. Consumer understanding is a key pillar of the Consumer Duty and our CLEAR principles are an essential element of our commitment to deliver good customer outcomes. It is your responsibility to ensure CLEAR is embedded in your work.

1. Proactive: Take initiative, anticipate market trends, and propose new ideas.
2. Ambitious: Set high standards for yourself and your team, aiming for continuous improvement.
3. Tech-Savvy: Stay updated on digital marketing tools and emerging technologies. Be willing to use artificial intelligence to perform your role efficiently and to a higher standard.
4. Inquisitive: Ask questions, seek insights, and explore new approaches.
5. Thorough: Pay attention to detail, ensuring accuracy in all marketing materials.
6. Collaborative: Foster teamwork, actively listen, and build strong relationships.
7. Confident: Present ideas convincingly and navigate complex discussions.
8. Marketing Mindset: Stay on top of new marketing practices and how these can be employed to help drive successful marketing activity and Quilter’s growth.
9. Behavioural Science Mindset: Use behavioural science to influence behaviour and improve customer understanding - training and external behavioural science support is available.

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

1. Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
2. Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
3. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
4. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

1. Holiday: 182 hours (26 days)
2. Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
3. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
4. Healthcare Cash Plan: Jersey employees only.
5. Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.