Claims Handler jobs in Italy

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Watford, United Kingdom

Other

Yes

80f4ec4cac8d

16

14.03.2025

28.04.2025

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Innovation Broking are on the hunt for an Account Handler to support their team for the administration of clients’ insurance requirements, including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums.

This role would suit someone who is currently working in an SME role who is looking to take the next step in their career and take on commercial and corporate clients. With a team who are ready to give you the training to kick start your commercial career.

Please note this is a full-time, permanent opportunity. You will be based in our Watford office and ideally be onsite for 2 days per week on average.

1. Assist in achieving Group/Division client retention targets by providing an excellent level of service.
2. Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
3. Undertake market exercise to establish most competitive terms available.
4. Obtain renewal terms and present to client.
5. Issue renewal documentation in line with contract certainty.
6. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
7. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
8. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
9. Produce accurate and professional documentation at all times using relevant Howden templates.
10. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
11. Actively cross-sell products from other Divisions.
12. Liaise with and assist other branches and Group Resources as necessary.

Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR. Must have 4 years experience working with SME or commercial products.

1. Good level of technical insurance skills, to be assessed by regular in-house testing.
2. Accuracy and attention to detail.
3. Ability to process work quickly and efficiently.
4. Ability to prioritise work and meet deadlines.
5. Good negotiation and broking skills.
6. Excellent oral and written communication skills.
7. Ability to gather and analyse information from the client.
8. Ability to identify and respond appropriately to an individual client’s level of understanding.
9. Ability to persuade and influence others.

GCSE Maths and English (or equivalent). Cert CII (desirable for this role).

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world.

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.