Event Enquiry Handler

Hilton Worldwide, Inc.; Leeds; Hybrid; GBP 23,000 - 28,000

Job description

Job Description - Event Enquiry Handler (HOT0BG3X)

Job Number:

HOT0BG3X

Work Locations:

Hilton Leeds City Hotel, Neville Street, Leeds, LS1 4BX

We are looking for positive and friendly Sales Executives to join the Meetings Simplified Team, based at Hilton Leeds City.

The Meetings Simplified Team is a centralised sales office looking after small corporate meeting enquiries for Hilton hotels across the UK & Ireland. As part of the team, you will be frequently interacting with customers through phone and email to secure meeting space bookings, increase conversion, and earn repeat business.

• Competitive starting salary of £23,930 with an uncapped bonus structure
• Flexible hybrid working – Two days in Central Leeds office (walking distance from the train/bus station), with three days working from home

What will I be doing?
As Meetings Simplified Sales Executive, you will be looking after meeting enquiries for 35 delegates or less for a number of hotels across the UK & I. Specifically, you will be performing the following tasks to the highest standard:

• Receiving enquiries for meeting space via phone/email, checking availability, and creating proposals for clients
• Working with clients to convert enquiries to achieve targets and maximize revenue
• Handling a high volume of meeting enquiries whilst working to tight deadlines to ensure we capture revenue opportunities before the competition
• Building strong relationships with customers to fully understand their needs
• Working with a variety of different hotels and stakeholders to understand their strategies and unique selling points
• Ensuring the complete administration of all bookings

What are we looking for?

• Demonstrated previous experience working in a customer service environment
• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the