STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities.
Role: The Technical Support Specialist provides accurate and timely technical information, technical support, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships. Communicate with customers (via email, phone, or support dedicated computerized system) to answer their inquiries, understand their technical question, assess their needs, and suggest or promote solutions, alternative products, or services. Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
Prior LIMS, ELN, SDMS or LES experience.
STARLIMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.