Mba jobs in Canada

Visa Product Experience and Design Digital is seeking an experienced hands-on Design Research Manager with expertise in how user research can drive leading-edge innovation. All of our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability, and collaboration. This person will play a vital role in developing new Products and Services directly for Visa's clients and partners as well as helping inform critical Human Insights employed by internal Product Consulting and Account teams.

1. Execute all phases of qualitative research (scoping research strategy, conducting, synthesizing, and reporting).
2. Effectively use frameworks to independently build insights that create new and fresh opportunities/perspectives for the client.
3. Demonstrate a strong understanding of the strengths and weaknesses of different research methods.
4. Independently manage research workstreams, communicating project plans to stakeholders and identifying when to bring subject-matter experts in to elevate the work.
5. Work with team leadership to develop a POV on correct methodologies and how to represent those methodologies with stakeholders.
6. Create personas, journey maps, user flows, and other research artifacts.
7. Support and help facilitate design thinking workshops with clients and stakeholders.
8. Act as a change agent, sparking fresh ideas that elevate the research practice and are infused within our culture and products.
9. Foster collaboration between Design Research, Design Operations & Product teams, in addition to establishing relationships with other partners throughout Visa.
10. Mentor other design researchers and lead by example in delivering excellent individual work.
11. Act as the voice of the user in project teams, ensuring design and product-focused deliverables meet the needs of our customers.

1. Experience leading qualitative research programs with a hypotheses-led/problem statement approach.
2. Experience managing participant recruitment and associated privacy and data considerations.
3. Knowledgeable of accessibility guidelines and best practices.
4. Ability to support design thinking workshops, including leading sessions and engaging with high-profile clients.
5. Must be results-oriented and have the ability to work independently, identifying when and where feedback will be valuable and incremental.
6. Innate desire to share credit and support one's colleagues, putting the success of the team and the company ahead of personal gain.
7. Refusal to compromise on commitments, quality, and the truth.
8. Successful track record developing relationships and engaging with colleagues across functions, levels, and geographies, including within a virtual environment.
9. Consistently demonstrates mastery of basic business writing best practices in presentations and reports.
10. Build trust in clients through expertise and commitment to quality and objectives.
11. Ability to creatively weave together a story for the client that demonstrates how the research meets their objectives.
12. Knowledge of and experience with Visa products is a plus.
13. Experience with tools like Figma, dScout, UserTesting.com.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Relocation assistance is not provided for this role.

1. 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

1. 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.

Minimum 5 years of work experience including significant experience in a role with responsibility for design research, product design, and design research planning, as well as execution and client management for complex UX research projects.

Experience and understanding of Product Management and Innovation in the payments space is a plus.

Experience working with clients for design and innovation projects is a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental / Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone frequently, and operate standard office equipment such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Remote Work: Employment Type:

Quantitative Research, SPSS, Clinical Research, Data Collection, Clinical Trials, Research Experience, Statistical Software, Survey Design, Qualitative Research, Market Research, Research & Development, Project Coordination.