Jobs in Vaughan, United Kingdom

Bellmere Winds, 1235 Villiers Line, Keene, Ontario, Canada Req #274

Thursday, April 3, 2025

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds, and beaches.

The Front Desk person is a strong sales driver, profit-focused, and people-oriented. This position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.

The Front Desk Person role is to ensure the maximum profitability of all incremental business activities while providing customer satisfaction through high standards of service. The Front Desk Person’s responsibilities will include but are not limited to the following:

• Owner Management
• Fee processing – performing occasional collection calls and processing bi-annual fee payments for owners.
• Manage internal maintenance job system including logging new jobs, billing owners, and daily follow-ups with the maintenance team so owners can be updated on progress.
• Collect yearly agreements and proof of insurance from owners.
• Rental Management
• Streamline interdepartmental communication between housekeeping, front desk, and maintenance teams to ensure all cottages are ready for check-in before designated time and cleaned directly upon guest check-out.
• Perform guest check-in and check-out with exceptional customer service and clarity.
• Concessions
• Sale of pontoon boat cruises, fishing boats, bike rental, food/drink items, or merchandise to owners, contractors, and vacation guests.
• Property
• Welcome Centre cleaning – Entrance, interior, washrooms, signage.
• Incident report management.
• Perform all opening and closing duties of the Welcome Centre.
• Help to run owner and rental guest special events.
• Administration
• Phones – answer calls, check messages, answer requests, record messages for other employees.
• Monitor resort emails and draft communications to owners when needed.
• Train and mentor new staff.
• Ensure all visitors report to the Welcome Centre and sign in and out.

• Previous experience in a high-volume customer service role with proven multi-tasking abilities.
• Experience processing payments, answering phones, and monitoring emails.
• Excellent communication skills both internal and external.
• Knowledgeable of Microsoft Office applications including Word, Excel, PDF, and Outlook.
• Strong time management skills with the ability to perform multiple revenue-generating opportunities and provide resort support with potential owners, existing owners, and rental guests with little to no supervision.
• Must be available to work weekends and some evenings.

What’s in it for you?

• Compensation of $18.50/hr.
• Paid lunches.
• Opportunity to work in a fun, collaborative environment.
• Diverse and inclusive workplace - Be a part of our tight family!
• Continuous learning and development opportunities.
• Socials, birthday celebrations, and employee recognition events.
• Ongoing coaching, learning, and development opportunities.
• Internal career growth opportunities.

Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age, or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.