Senior ServiceNow ITOM Consultant

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Responsibilities

• Develop and Maintain ITOM Solutions: develop, and implement solutions within ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CSDM adherence etc.)
• Good understanding of ServiceNow toolsets.
• Configuration and Customization: Configure and customize ServiceNow ITOM modules, including scripting (JavaScript), workflow design, and UI modifications.
• Service Mapping and Discovery: Implement and maintain service maps and discovery schedules to ensure accurate and up-to-date configuration data.
• Event Management Implementation: Configure event rules, alerts, and notifications within ServiceNow Event Management to automate incident creation and response.
• ITOM integrations experience or knowledge (SailPoint, SAP, SCCM, Dynatrace etc.).
• Interacts with client management to answer questions, solve problems and requests regarding complex system issues.
• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in computer science, management information systems, or related field preferred.
• At least 3-5 years of experience.
• Experience working with appropriate ServiceNow ITOM functions and tools.
• Certifications in ServiceNow ITOM space like discovery, service mapping etc.
• Experience working with company products and services.
• Experience working with company and client documentation and ServiceNow ITOM Management procedures.
• Experience developing complex ServiceNow ITOM Management implementations and organizational processes.

Preferred Qualifications

• Strong analytical and problem-solving skills.
• Good communication skills.
• Good personal computer and business solutions software skills.
• Ability to work independently and as part of a team.