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Remote CX Leader: Drive World-Class Customer Experience
Résumé du poste
A leading insurance firm in Calgary is seeking a Customer Experience Manager to lead customer experience initiatives and collaborate with teams to enhance customer satisfaction. The ideal candidate will have experience in customer service leadership and a strong analytical mindset. This role offers a competitive benefits package and professional growth opportunities in a collaborative environment.
Prestations
Qualifications
- Proven experience in a customer experience or customer service leadership role.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Responsabilités
- Develop and implement customer experience strategies that align with the company’s goals and vision.
- Analyze customer feedback and data to improve customer satisfaction.
- Train and mentor customer-facing staff to deliver exceptional service.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.