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EOS SAP Operations Lead — Cloud Service Delivery
Job summary
A global technology firm located in Toronto, Canada, is seeking an Enhanced Operations Service Specialist. This role involves engaging with strategic customers, ensuring high-quality service delivery, and driving continuous improvement initiatives. The ideal candidate will have over 8 years of relevant experience and a Bachelor's degree in a relevant field. Responsibilities include managing KPIs, conducting root cause analysis, and fostering collaboration among teams. Competitive salary in the range of 140,000–190,000 CAD is offered.
Benefits
Qualifications
- 8+ years of related professional experience.
- Experience in SAP Project Management and Support.
- Professional certification of SAP BASIS or ITIL.
Responsibilities
- Ensure day-to-day service delivery and manage service KPIs.
- Conduct root cause analysis for execution failures.
- Drive continuous improvement initiatives for service delivery.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.