Jobs at Servicenow in Canada

Apply locations: Toronto, Ontario; Waterloo, Ontario

Time type: Full time

Posted on: Posted 3 Days Ago

Time left to apply: End Date: April 18, 2025 (30+ days left to apply)

Job requisition id: JR25021112

Join our Global Technology Risk Management Team!

How can you contribute?

As an experienced Manager specializing in Disaster Recovery to join the IT Availability Business Resilience team, you will enable your business and IT partners to recognize and manage their information risk in a dynamic environment as part of a team managing the Segment Business Continuity Management (BCM) Program. You’ll work with key services, systems, and information to maintain business continuity and IT availability.

You’ll leverage teamwork and technology to deliver outstanding services when our clients need it most. The existing program encompasses multiple production data centres (On-prem and Cloud) in Canada and the US.

You will participate in key projects and initiatives ensuring information risk is always considered and managed. Your career will thrive with our strong commitment to personal and professional development and growth (including support for attaining and keeping industry designations and certifications).

Responsibilities:

• Deliver and maintain a practical and effective Disaster Recovery program that ensures our critical services, systems, networks, and information assets are available whenever our business clients need them.
• Collaborate with IT/Project Management colleagues and vendors to ensure required technical assets are resilient and systems are built with DR requirements embedded.
• You’ll be a DR SME on projects that use various project management methodologies and current technologies.
• Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing mentorship while leading the response to planned or unplanned events.
• Develop, schedule, and conduct DR exercises in accordance with segment goals and Global standards. Leverage Manulife’s global scale and work with IT partners worldwide to constantly improve the exercise process and recoverability of systems. Help engage business users to participate in exercises.
• Develop and maintain recovery plans in an enterprise BCM planning system. Follow Global standards and share successful practices with your peers within the organization.
• Work with other IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions, including but not limited to gap analyses and mitigation, improvement of tools and processes, etc.
• Provide reporting metrics/analytics including Key Risk Indicators, compliance reporting, and dashboards.
• Ability to conduct efficient and effective meetings with a diverse level of large audiences.
• Effectively connect with external auditors to explain and highlight the DR program.

Requirements:

• 8-10 years’ Disaster Recovery experience encompassing all aspects of data centre infrastructure including core infrastructure, network, storage, etc.
• Understanding of VMware Cloud technologies and recovery alternatives.
• Experience using Fusion Risk Management tool, to Archer and ServiceNow an asset.
• Financial Services industry experience preferred.
• Professional certification in BCM – ABCP, CBCP, MBCI or MBCP a plus, but not a requirement.
• Superb communication and organization skills.
• Demonstrable ability to build relationships, engage and influence others.
• Achievement oriented with project management skills and able to work independently and as part of a team, managing multiple priorities within tight deadlines while maintaining a professional and friendly demeanor.
• Ability to work occasional off-hours to help manage incidents or connect with colleagues in different time zones.
• Strong interpersonal skills, including demonstrated ability to be understanding and professional when communicating across geographical and cultural variances.

What can we offer?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock: Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer: At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between: $94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.