Jobs at Servicenow in Canada

Brookfield Renewable is one of the core businesses under Brookfield Corporation (“Brookfield”), one of the world’s leading alternative asset managers. Brookfield Renewable is one of the world’s largest owners, operators, and developers of renewable power, with $102 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling almost 33,000 megawatts of capacity, and over 7,000 generating facilities globally.

Come Join Us

At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact, driving meaningful change and being part of a fast-paced and collaborative environment. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Together, we contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero.

About the Role

The Integrated Solutions team in the Business Services group is looking for an experienced Senior System Analyst – ServiceNow. The ideal candidate will have a deep understanding of the ServiceNow platform and extensive experience in designing, developing, testing, and implementing ServiceNow solutions. Reporting to the Manager, Integrated Solutions, the Senior System Analyst – ServiceNow will collaborate with internal and external stakeholders to deliver high-quality enhancements that meet the business needs and comply with the established standards and best practices.

Key Responsibilities:

• Design, develop, and implement ServiceNow applications and solutions.
• Responsible for the creation and documentation of development unit test cases and build plans.
• Conduct unit, integration, regression, and user acceptance testing (UAT) to ensure quality assurance.
• Develop, configure, customize, and maintain workflows, forms, fields, email notifications, and access controls.
• Create ServiceNow reports and dashboards.
• Support the implementation of ServiceNow release upgrades and new ServiceNow modules as needed.
• Create and configure Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
• Create and configure Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow.
• Integrate ServiceNow applications with third-party systems and applications via APIs.
• Troubleshoot platform performance issues and implement performance enhancements.
• Analyze both functional and non-functional requirements to provide accurate estimates for development efforts.
• Prepare and maintain technical documentation, including user manuals and system documentation.
• Prepare reports on analyses and system performance.
• Provider customer-facing support to stakeholders.
• Identify and resolve system inefficiencies and issues.
• Set IT practice standards and improve existing methods.

Knowledge and Experience Required:

• University or College degree in computer science, Information Systems, or a related field.
• Thorough knowledge of ITIL/ITSM processes.
• In-depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow, including but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB (Configuration Management Database) Management, Service Catalog, Knowledge Management, Outage Module and Service Portal modules.
• Solid experience (5+ years) designing, developing, testing, and implementing on the ServiceNow platform, including the creation, customization, and maintenance of core applications.
• Solid experience in configuring and maintaining UI Policies, Client Scripts, Business Rules, ACLs, UI Actions, Script Actions, Email Notifications, Events, and Assignment Rules, Email Scripts, Inbound Actions, Flow Designer, SLA’s, Reporting and Dashboards.
• Strong knowledge of the ServiceNow data model and relationships.
• Strong technical skills, including a solid understanding and relevant experience in software development lifecycle (SDLC).
• Excellent analytical and problem-solving skills; strong attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal and operational skill sets, with the ability to effectively interact with clients and collaborate in a team environment.
• Strong planning, prioritizing, and time management skills, with the ability to undertake and manage multiple tasks simultaneously while working under tight deadlines.
• Strong understanding of the CX in delivering value-driven solutions and enhancements.
• Relevant certifications such as ITIL Foundation, ServiceNow System Administrator, ServiceNow Application Developer, an asset.
• Familiarity with the ServiceNow licensing model, an asset.
• Bilingualism (English and French), an asset.

Note: Offices continue to be central to collaboration and Brookfield’s identity. This position requires the employee to be on-site for a minimum of 4 days to perform most effectively.

Working here, you will enjoy:

At Brookfield, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive salary, bonus structure, a health benefits program, and defined contribution pension plan.
• Our spaces are open, dynamic, and collaborative, giving you access to different businesses and teams. For your wellbeing, our building is equipped with a modern gym, bike storage, and healthy snacks and drinks.
• We cultivate a culture where we invest in your growth and development.

Diversity & Inclusion

Brookfield Renewable embraces and promotes the principles of diversity, equity, and inclusion. We welcome and encourage applications from all qualified candidates, including women, Indigenous peoples and other persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We also provide accommodation during all parts of the hiring process, upon request. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.