Senior ServiceNow Architect (CSM)

Position: Senior ServiceNow Architect (CSM)
Location: 100% Remote (Canada-based)
Contract Duration: 6-12 months

Our client, an IT Consulting firm focused on Digital Transformation, is hiring experienced Senior ServiceNow Architects with expertise in Customer Service Management (CSM) for a 6-12 month contract. You will collaborate with one of our top-tier clients to design, implement, and optimize ServiceNow CSM solutions that align with their business needs. This role is 100% remote and ideal for Canadian-based professionals who excel in driving ServiceNow transformations and delivering scalable solutions.

Responsibilities

• Lead the architecture, design, and development of ServiceNow Customer Service Management (CSM) modules.
• Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.
• Provide technical leadership and guidance for ServiceNow implementation projects.
• Ensure solutions are scalable, aligned with best practices, and deliver measurable business outcomes.
• Conduct system reviews, troubleshoot issues, and optimize ServiceNow CSM workflows.
• Collaborate with cross-functional teams, including developers, project managers, and business analysts.

Skillset

• Proven experience as a Senior ServiceNow Architect with strong expertise in Customer Service Management (CSM).
• Deep understanding of ServiceNow architecture, configuration, and integrations.
• Ability to design scalable solutions and implement ServiceNow best practices.
• Strong communication and stakeholder management skills.
• Prior experience in delivering enterprise-level ServiceNow projects.
• ServiceNow certifications are a strong advantage (e.g., Certified Implementation Specialist – CSM).