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LOCATION: Precede Occupational Health Services - Calgary

POSITION: Customer Service Representative/Office Administrator

DESCRIPTION: Precede Occupational Health Services is looking for an experienced Customer Service Representative/Office Administrator to join our Calgary team. This position will support Precede’s Business operations, with the hours of work being approximately 30-40 hours per week in an in-person office work setting. The ideal candidate will work in a team environment and provide excellent customer service to our clients while also performing several duties as an office administrator.

Why Join Precede Occupational Health Services?

Precede Occupational Health is a ‘One Stop Shop’ Occupational Health Clinic offering services in Occupational Health Testing, injury/disability/WCB management, and non-emergent occupational injury assessments. We are experts in providing industry-leading services in the Occupational Health sector and are always working hard to serve our clients. Join us and you can work with passionate and committed individuals who all share the same goal of providing excellent service to our clients and sharing a positive workplace. We are looking for an energetic, driven individual to support our Customer Service Department and perform a variety of administrative tasks in the office. If you are a creative, goal-oriented professional with strong communication skills, we would like you to be a part of our team.

POSITION REQUIREMENTS:

Expected responsibilities of the chosen candidate will include:

1. Answering incoming calls – with on-call coverage
2. Reporting confidential results to our clients and Nurse Director
3. Creating work orders and reporting results using Precede Software
4. Preparing items for courier services
5. Electronic Filing/Reporting
6. Communicating professionally with colleagues in other locations
7. Working quickly and efficiently in a fast-paced TEAM environment, and being a proactive problem solver
8. Managing a large number of incoming calls and calling clients to book appointments in Precede and 3rd party clinics
9. Identifying and assessing customer needs to achieve excellent satisfaction
10. Supporting On-Site testing coordination, planning, and preparation
11. Resolving customer complaints/conflict management

Additional Position requirements (Office Administration)

• Type and proofread correspondence, forms, and other documents
• Schedule and confirm appointments
• Determine and establish office procedures and routines
• Answer telephone and relay telephone calls and messages
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information.

Working with supply management supervisor to send supplies to third party clinics via several different shipping methods including but not limited to Purolator, FedEx, and Canada post.

Tracking, filing, and keeping record of supplies on hand and supplies sent to third parties.

Working with CSR department to ensure third parties have Precede drug testing supplies and making sure all requests are dealt with in a timely manner.

Being committed to professional practice and personal development.

Required QUALIFICATIONS:

1. Minimum two-year related experience in an office environment
2. Strong data entry skills with an emphasis on accuracy
3. Excellent customer service skills, providing high-quality care to clients.
4. Team player attitude and the ability to work effectively in a team setting, contributing to a positive and collaborative work environment.
5. Ability to multi-task in a fast-paced environment and manage time efficiently to prioritize changing priorities.
6. Meticulous attention to detail and records maintenance skills
7. Strong work ethic, self-motivated with the ability to work independently with minimal supervision.
8. Knowledge of medical terminology and medical records management is an asset.
9. Cloud collaboration and storage software knowledge (Google Suite, Sharefile)
10. Creative thinker who can be flexible and adapt to change.
11. Strong written and verbal English communication skills, with French as a second language considered an asset.

Compensation & benefits

Precede Occupational Health Services offers a competitive compensation package including 50% employer-paid health and dental benefits.

Note

We thank all candidates for their interest; however, only those candidates selected for an interview will be contacted. No phone calls please.

Please visit our website at www.precedeohs.com for more information about our company.