Bilingual (French & English) Client Services Specialist - Toronto, Canada

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Receives and responds, via telephone to client service requests, inquiries and problems listed below (not a limited list). Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

Revenue Generation

• Identify all sales opportunities within assigned Small Business Portfolios
• Cross Sells/Up Sells of bank card services
• Terminal sales and upgrades
• Re-pricing of merchants to profitable level where applicable
• Promote and Sell additional services offered by Global Payments and Existing Partners

Customer Retention / Account Maintenance

• Handle all retention issues using strong negotiation skills to maintain required levels.
• Proactively call our top merchants to ensure a positive relationship is maintained
• Maintain a 60% save ratio
• Add Locations Setups
• Equipment setups
• Leading Integration Projects
• Account Changes
• New Merchant Location Setups
• Integrated POS Setups

Customer Service

• One stop Resolution
• 24-48 hour follow up with all Voice mail, Incidents, Emails
• Strong follow up for all setups and orders
• Minimize all escalation issues at first point of contact
• All issues must be documented in CSP with follow up resolutions

Minimum Qualifications

• High School diploma or equivalent
• At least 2 years relevant experience.
• Bilingual (Fluent in both English & French, please note testing will be required)

Onsite initially with the potential to be moved to a hybrid model dependant on performance. Based out of the Toronto HQ, ON.

The position listed in this requisition is ineligible for the referral bonus award program.

#LI-Onsite

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.