We are looking to hire a Customer Support Specialist to join us in our mission to educate the world. The successful candidate will be responsible for providing essential support to customers throughout their online journey. This role involves providing guidance, assistance, and resources to help customers succeed, addressing their needs, and collaborating with other staff to ensure a positive and effective learning experience in the online environment.
Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience
Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment
Respond to and resolve customers’ queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA)
Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers
Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision
Identify customer needs and help them utilize specific features
Monitor customer complaints on social media platforms and reach out to provide assistance
Bachelor's degree in any relevant field
2+ years of experience in chat and email support, preferablyin educational technology
Advanced level of the English language, both written and spoken
Problem-solving skills
Flexibility
Analytical thinking
Eagerness to learn
Result-oriented
This position operates on a rotational shift basis, including weekends and holidays.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.