About Entangle:
Entangle envisions a crypto ecosystem where data and assets flow freely and seamlessly across both Web2 and Web3. It's Omnichain Made Easy. We are dedicated to developing B2B solutions with custom universal data feeds and cross-chain messaging solutions optimized for developers' needs.
Position: Sr Support Representative
We are seeking an experienced support representative with independent problem-solving capabilities and a keen interest in becoming an expert in Entangle blockchain technologies. The candidate will collaborate closely with Product and Business Development (BD) teams, as well as internal and external Engineering teams, on various products. Your work will ensure that the Customer Success team meets all its commitments and has the knowledge and capabilities to deliver best-in-class support to our customers.
As one of the first members of the Entangle Support team, you will provide support for Entangle's core products. Expect to handle a variety of support requests, ranging from answering simple questions to troubleshooting complex on-chain issues, including those from dApp end-users and Entangle Validators and Transmitter Agents. You need to be comfortable with key concepts of Cross-chain/Omnichain, Liquid Staking, and Bridging, and be adept at reproducing issues while working closely with the engineering and product teams to relay user feedback and ensure continuous improvement of Entangle.
Key Responsibilities:
Requirements:
What We Offer:
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.