Museum Attendant jobs in United Arab Emirates

The Front of House Supervisor is responsible for overseeing the daily operations of the front office, ensuring a seamless and efficient guest experience from check-in to check-out. This role involves supervising the front desk staff, coordinating with other hotel departments, resolving guest concerns, and maintaining high levels of service quality and operational standards.

Key Responsibilities:

1. Supervision and Leadership:
   1. Supervise the daily activities of the front desk team, ensuring smooth and efficient operations at all times.
   2. Delegate tasks and duties to front desk staff, ensuring the team meets operational goals and service standards.
   3. Train, coach, and motivate the front office team, promoting a positive, professional, and guest-focused work environment.
   4. Monitor team performance and provide feedback and support to enhance service delivery.
2. Guest Service Management:
   1. Ensure guests receive personalized, efficient, and professional service during their entire stay.
   2. Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring effective resolutions.
   3. Oversee check-in and check-out procedures, ensuring guests are processed efficiently and all details are handled accurately.
   4. Ensure front desk staff maintains high standards of courtesy, professionalism, and appearance while interacting with guests.
3. Operational Oversight:
   1. Monitor front office operations, including room assignments, reservation processes, and guest arrivals/departures.
   2. Ensure accurate and up-to-date records of guest information, billing, reservations, and special requests.
   3. Collaborate with housekeeping and other departments to ensure that room availability, guest requests, and special requirements are fulfilled promptly.
   4. Ensure the front desk is well-stocked with all necessary supplies, including keys, brochures, and check-in/check-out materials.
4. Quality Control and Standards:
   1. Uphold the hotel's service standards and ensure the front office team adheres to all procedures, policies, and safety protocols.
   2. Conduct regular inspections of the front desk area to ensure cleanliness, organization, and a welcoming atmosphere for guests.
   3. Review guest feedback and take appropriate actions to address any issues or enhance guest satisfaction.
5. Administrative Support:
   1. Prepare daily reports, including occupancy statistics, room status updates, and guest feedback.
   2. Assist in managing front desk schedules and ensure proper staffing levels during peak hours or special events.
   3. Assist in the preparation of front office budgets and operational plans, contributing to cost control and resource management.
   4. Ensure all guest billing is accurate and processed promptly.
6. Problem-Solving and Decision-Making:
   1. Take immediate action to resolve any guest complaints or issues, ensuring minimal impact on guest satisfaction.
   2. Be proactive in handling any situations that may affect the guest experience, such as overbookings, service delays, or maintenance issues.
   3. Escalate complex issues to the Front Office Manager or other appropriate departments when necessary.
7. Guest Relations and Communication:
   1. Maintain strong relationships with guests, addressing their needs and providing information about the hotel's services and amenities.
   2. Ensure effective communication with other departments to coordinate guest requests and resolve any operational challenges.
   3. Stay informed about hotel services, events, promotions, and local attractions to provide guests with accurate and up-to-date information.

Skills & Qualifications:

1. Experience: At least 2-3 years of experience in a hotel front office or customer service role, with a minimum of 1 year in a supervisory capacity.
2. Customer Service: Strong background in delivering exceptional customer service, with the ability to handle guest complaints and resolve issues efficiently.
3. Leadership: Proven ability to lead, motivate, and manage a team, ensuring productivity and a positive work environment.
4. Communication: Excellent verbal and written communication skills, with the ability to interact professionally with guests, staff, and management.
5. Organizational Skills: Strong attention to detail, time management, and multitasking abilities in a fast-paced environment.
6. Problem-Solving: Excellent problem-solving skills and the ability to make decisions quickly to resolve issues.
7. Tech-Savvy: Familiarity with hotel property management systems (PMS) and front desk operations software (e.g., Opera, Fidelio).

Education & Certifications:

1. A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
2. Any additional certifications or training in hotel operations, customer service, or leadership is a plus.

Working Conditions:

1. Full-time position, with rotating shifts, including evenings, weekends, and holidays, as required by hotel operations.
2. The role may require standing for long periods and handling guest luggage or assisting with guest requests in public areas.
3. Occasional overtime may be necessary during peak periods or special events.