Hospitality Management jobs in United Arab Emirates
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Valet Supervisor
Job summary
A leading hotel chain in Abu Dhabi is seeking a Guest Service Associate to assist guests with inquiries and manage their communications. The ideal candidate will have a Diploma in Tourism or Hospitality Management, with at least one year of relevant experience. Excellent English proficiency is a must, and knowledge of other languages is an advantage. Responsibilities include maintaining relationships with service providers and ensuring proper handling of guest requests. This role offers full-time employment without remote work options.
Qualifications
- Minimum 1 year of relevant experience.
- Ability to speak other languages is an advantage.
Responsibilities
- Assist guests with inquiries both hotel and non-hotel related.
- Maintain good relationships with service providers.
- Manage guests' mails, messages, and courier services.
- Receive telephone calls and take messages for guests.
Skills
Education
- Assist guests with all inquiries both hotel and non-hotel related
- Attend shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with Airport Concierge retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
- Maintain adequate supplies of forms and brochures and ensure that they are presented in line with the hotels operating standards
- Consult Log Book for information/requests left by outgoing shift
- Manage guests mails messages courier services and parcel postage as requested by guests
- Maintain order and security of guests keys and other selected keys kept in Front Office ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
No
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.