General Manager jobs in United Arab Emirates

Job Description - General Manager - Waldorf Astoria Abu Dhabi (HOT0BDSE)

HOT0BDSE

Waldorf Astoria Abu Dhabi, Al Salam Street - Al Kheeran Eastern Mangroves District, UAE

Live unforgettably. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates unforgettable experiences for our discerning travellers.

After signing a management agreement with Aldar Holdings, the Waldorf Astoria Abu Dhabi is set to open its doors to guests in Q4 2026. Waldorf Astoria Abu Dhabi will offer scenic mangrove views and bring Waldorf Astoria’s signature service and sophisticated accommodations to the UAE’s capital city for the first time.

Waldorf Astoria Abu Dhabi will feature 167 luxuriously appointed guest rooms and suites, many with views of the mangroves, continuing the brand’s globally renowned unparalleled hospitality. In addition, each guest will be assigned a Personal Concierge who will meticulously attend to every detail of their stay from pre-arrival to post-departure.

This exciting and new General Manager position will be responsible for managing the pre-opening phase of the hotel, the hotel management team, and once open, hotel targets to deliver an excellent guest and team member experience while managing profitability and meeting our owners' expectations.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead the pre-opening phase.
• As the first Waldorf Astoria in Abu Dhabi, you and your team will continue to build the reputation and activation of Hilton.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction, and team member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets and set other short- and long-term strategic goals for the property.
• Provide exceptional leadership to hotel team members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the hotel executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

The ideal candidate will possess excellent leadership skills with a strong focus on owner relations, operations, F&B, commercial, guest experience, and team member engagement. Enthusiastic and passionate, you will have current experience as a true luxury hotel General Manager ideally within an urban luxury resort property.

• An established luxury General Manager with Hilton experience ideally.
• Deep understanding of Tier 1 markets and experienced in luxury and luxury trade affiliations e.g. Virtuoso.
• Deliver innovative commercial opportunities with experience in increasing profitability, in particular F&B.
• Meticulous attention will be crucial.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and local community – must be highly visible.
• Passion for networking, being highly visible to foster networks and relationships - be the face of Waldorf Astoria Abu Dhabi and represent the owners at public events.
• Capability to assume responsibility and confidently lead hotel owners.
• Strong operational knowledge from a people/leadership perspective - the GM needs to be 'present' and lead from the front.
• Exceptional people leadership and retention of talent with the ability to develop a people luxury philosophy, bring a team together on a journey, and instilling the Hilton culture and values.
• Ability to show resilience, judgement, and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• GCC experience, ideally Abu Dhabi (recently/currently).
• Degree or diploma in Hotel Management or equivalent.
• Arabic language preferred.

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all team members, so they can thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our team members’ unique perspectives and voices—along with those of our guests, owners, suppliers, and partners—to cultivate a diverse and inclusive environment for all.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.