Risk Application Support Engineer

Job Responsibilities:

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
• Support during business hours and provide 24x7 on-call support.
• Provide Level 2 support on user queries/requirements and production issues raised.
• Investigate production issues, responding based on production defect severity SLAs.
• Manage and respond to users in a timely manner.
• Log incident tickets for production issues and user queries.
• Follow up on defect and incident closure to meet incident closure KPIs.
• Ensure system availability as per respective agreed SLAs.
• Ensure daily end-of-day execution for supported applications is completed successfully.
• Perform annual Disaster Recovery (DR) exercises for supported applications.
• Provide support to System Engineers on server-level patches/upgrades as applicable.
• Ensure application incident & task documentation is properly updated for each production release.
• Demonstrate enthusiasm, hard work, proactivity, and goal orientation, with excellent communication and presentation skills, professionalism, and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints, providing workarounds using Java snippets, Unix shell, or DB scripts.

Job Requirements:

• At least 5 years of hands-on application support experience in the banking industry.
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Experience in working with some of these technical platforms or programming languages: SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M, and Scripting.
• Knowledge in the Risk domain, primarily on operational Risk, P & L, Enterprise Risk, and SAS Applications.
• Good understanding of ITIL 4 methodology.

Contract Term: Permanent